Service Advisor

Job Description

Job Description

Join the Winning Team at Peoria Ford!

Peoria Ford, one of the most recognized and respected names in the automotive industry, is seeking a motivated and customer-focused professional to join our dynamic team. We are looking for a candidate who excels in communication, thrives in a fast-paced environment, and delivers exceptional customer service. The ability to multitask efficiently while maintaining a positive attitude is essential. At Peoria Ford, Customer Satisfaction (CSI) isn’t just a goal—it’s the standard, and we expect every team member to uphold it with pride.

Benefits

• Medical,Dental, and Vision Insurance
• 401K Plan + Match
• Paid time off and vacation
• Growth opportunities
• Continued Training to maintain skills.
• Bonus Opportunities.
• Paid Sick Leave
• Life insurance
• Employee vehicle purchase plans
• Employee Assistance Program / Access to mental health resources
• Health Reimbursement Account

Responsibilities

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance base on age, mileage and history of vehicle
• Verify all warranties and vehicle coverage. (ESP factory, Aftermarket ESP contract Recalls)
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Qualifications

• Proven record of achieving exceptional customer satisfaction
• Past experience as a service advisor, assistant lane manager or service consultant
• CDK and Xtime.
• Very energetic personality
• A desire for a long-term career with a growing organization
• Personal and professional integrity
• Computer skills and willingness to learn new programs

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.