Technical Writer

Job Description

Job Description

Overview

CTG is seeking to fill a Technical Writer opening for our client in Phoenix, AZ.

Location: Phoenix, AZ

Duration: Ongoing contract

Duties:

• Collaborate with subject matter experts (SMEs), developers, engineers, and other stakeholders to gather and validate technical information.

• Create, update, and maintain clear, concise, and accurate documentation to support both technical and business users.

• Develop a wide range of deliverables including user manuals, installation guides, FAQs, API documentation, developer guides, technical reports, procedural documents, training materials, and release notes.

• Organize and structure complex technical content into logical, easy-to-understand formats tailored for the target audience.

• Incorporate visuals such as diagrams, flowcharts, screenshots, and videos to enhance clarity and engagement.

• Review and edit documentation to ensure technical accuracy, readability, consistency, and compliance with style guides.

• Manage document publication, versioning, and updates using content management systems (CMS) or other publishing tools.

• Regularly update documentation to reflect product enhancements or new features.

• Gather and analyze user feedback to continuously improve documentation quality and usability.

Skills:

• Excellent communication and interpersonal skills to work effectively with colleagues, SMEs, and diverse stakeholders.

• Strong technical writing ability—clear, concise, and adaptable to various audiences.

• Ability to quickly learn and simplify complex technical concepts.

• Strong research skills for gathering and validating technical information.

• Meticulous attention to detail for ensuring accuracy, consistency, and completeness.

• Strong organizational and time management skills with the ability to prioritize multiple projects.

• Proficiency with content management systems (CMS), publishing tools, and visual content creation tools.

Experience:

• Relevant professional experience as a Technical Writer, preferably within financial services and/or technology sectors.

• Demonstrated track record of producing technical documentation for software, APIs, systems, or business processes.

• Experience collaborating with technology teams, developers, and SMEs in fast-paced environments.

Education:

• Bachelor’s degree in Technical Writing, English, Communications, Information Technology, Computer Science, or a related field.

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role.

To Apply:
To be considered, please apply directly to this requisition using the link provided. Kindly forward this to any other interested parties. Thank you!