Bilingual Administrative Assistant/Accounts receivable

Job Description

Job Description

Benefits/Perks

• Competitive Compensation
• Paid Time Off
• Career Growth Opportunities

Job Summary

We are seeking a motivated and outgoing Administrative Assistant/ Dispatcher to join our team. In this role, you will provide support to our office employees, Communicates back and forth with BPD Drivers to assist with problem resolution while on route for residential, commercial and roll-off lines of business. Handles incoming service orders, directs drivers, and resolves service issues. Interacts with customers that includes BPD customer service, sales, and operational staff (i.e. Route Managers, Mechanics etc.). Uses BPD software to manage same day ticket routing as well as preparing all routes for the next day. Shifts vary with the potential for overtime.

Responsibilities

• Receives calls and emails as they are received for customer service and, sales department. using information on customer needs, drivers’ locations and loads, and daily factors to balance cost and customer satisfaction.
• Works with sites and the service department to optimize routes based on needs of the customer.
• Determines the daily level of driver staffing to provide best mix of responsiveness and productivity.
• Initiates communication to customers while drivers are on-site/location, resolving pick-up and other issues delaying the service.
• Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues.
• Ensures same-day service on missed pick-ups by managing the routing for all routes and tracking driver movement in the field
• Responsible for Collection calls.
• Taking Payments
• service order/ work orders

Qualifications

• High school diploma/GED required,
• Previous experience as an Administrative Assistant in a similar position
• Excellent computer skills and knowledge of Microsoft Word, Outlook, and PowerPoint
• Highly organized with excellent time management skills and the ability to prioritize projects
• BILINGUAL (ENGLISH/SPANISH) is a must no exceptions.