Sr. Commercial Collector

Concord Servicing is a leading loan-servicing company with more than three decades of experience delivering high-quality solutions for originators, lenders, and capital providers across consumer and commercial markets. In June 2025, we welcomed Orion First, a market-leading third-party servicer specializing in commercial loan and lease portfolios, to the Concord family. This integration positions us to offer a full-scope servicing platform: from consumer to commercial, from origination through payments, collections, data analytics, backup servicing, and business intelligence.

Our Mission
We exist to deliver exceptional servicing outcomes for our clients and borrowers by combining deep domain expertise, robust technology platforms, and a steadfast focus on compliance, risk management, and client service. With this expanded platform, we aim to be the go-to partner across the credit lifecycle for both consumer-finance and commercial/lease portfolios.

About the Role

As Sr. Commercial Collector you will be responsible for coordinating advanced collection activities with all Collection team in accordance with the policies, objectives and goals established by Management. Specific duty involves reducing 60 past due contract, preventing them rolling 91 days past due. This position is accountable to the AVP Collection. Overall duties ensure Orion’s service commitments are met; company policies are adhered to and is accountable for advanced collections matters as they become assigned. As a steward of the company’s reputation and regulatory standing, this position upholds ethical practices throughout the department.

Key Responsibilities

• Collects delinquent, impaired, and pre-non-accrual accounts.
• Works on electronic work lists in LeaseWorks and CMARS, ensuring timely action on accounts.
• Meets call volume minimums and maintains established Nonaccrual Roll Rates.
• Employs effective negotiation techniques to mitigate losses on delinquent accounts.
• Establishes Fair Market Values and documents collection efforts and strategies in LeaseWorks and CMARS.
• Handles company Watchlist accounts and keeps management updated on developments.
• Communicates with various stakeholders on settlement offers and related legal matters.
• Utilizes company tools and experience to minimize the progression of accounts to Non-accrual.
• Regularly communicates with clients to recommend actions for accelerating collections.
• Assists with identifying difficult accounts and provides suggestions for collections strategies.
• Reviews files for potential repossession or extension requests.
• Shares insights and experiences with front-end collections and supports management.
• Aids in training new collectors and manages non-accrual account transfers into CMARS.
• Coordinates with third-party vendors as needed and ensures compliance with internal policies.
• Reports daily collections metrics and performs other duties as assigned.

Requirements

• Proven negotiation and communication skills
• Considerable knowledge of the FTC Fair Debt Collection Practices Act
• Proven collection skills and knowledge of standard collection practices
• Skill in the use of various software applications including but not limited to MS Word and Excel, CMARS, IFS LeaseWorks, Credit Bureaus, Accurint and others.
• Ability to prioritize and organize work efficiently
• Identify and make recommendations to implement improved processes
• Good oral and written skills with the ability to influence and attain closure on collection issues.
• Strong research abilities demonstrating effective skip tracing and asset search techniques with a desire to resolve issues timely.
• Able to manage multiple priorities, act decisively in all problem resolution areas and perform under pressure.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short-Term & Long-Term Disability
• Wellness Resources