Liaison - Bariatric

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Benefits Highlights

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

Responsibilities

Coordinates clinical and administrative support resources to ensure that Bariatric Intake Clinic (BIC) patients receive appropriate services. Manages special scheduling and new patient orientation to program/services for patients. Initiates and completes service recovery activities for escalated patient concerns as needed. Serves as administrative liaison and resource between providers, clinical support staff, and other departments. Liaison between the department leadership team, providers, clinical support staff, patients, families, etc., to ensure effective communication of operational priorities and initiatives. Serves as the primary general information resource for the Bariatric Intake Clinic.

Provides daily oversight for the operations of assigned areas including but not limited to: appointment scheduling; calendar and intake program coordination; insurance verification; and medical records management.

This is an intermediate level position that is responsible for resolving referral, precertification, and/or prior authorization to support insurance specific plan requirements for all commercial, government and other payers. Responsibilities may include pre-appointment insurance review (PAIR) and denials recovery functions. This may include processing of pre-certification and prior authorization for managed care and HMO accounts, as well as working assigned registration denials for government and non-government accounts. This role requires adherence to quality assurance guidelines as well as established productivity standards to support performance expectations.

Qualifications

Associates degree and a minimum of five years of healthcare related experience, or a minimum of seven years of healthcare related experience. Bachelor’s degree preferred. Extensive use of computers in current and prior job settings is required, including but not limited to proficiency in Microsoft Office applications. Experience using an Epic RCM/ERM system is preferred. Demonstrated leadership ability and interpersonal effectiveness required to work collaboratively with multiple disciplines, i.e. physician, administrative, supervisory, and allied health staff. Excellent critical thinking and problem-solving skills. Evidence of excellent written and verbal communication skills and well as phone etiquette/handling, both with patients and colleagues. Preferred qualities: Evidence of working knowledge of billing processes for healthcare services; General knowledge of healthcare terminology and CPT-ICD10 codes; Basic knowledge of and experience in insurance verification and claim adjustments; General knowledge of Bariatrics and/or surgical practices.

Exemption Status

Nonexempt

Compensation Detail

Education, experience and tenure may be considered along with internal equity when job offers are extended.; $25.36 - $37.30 / hour.

Benefits Eligible

No

Schedule

Full Time

Hours/Pay Period

80

Schedule Details

Mon - Fri 8 to 5

Weekend Schedule

NA

International Assignment

No

Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law" . Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

Recruiter

Tonya Calabro