Specialist, Communication and Operation Support

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• This job is part of the Global Operations Support/System Support Center (SSC) Team, a centralized help desk supporting customer facing airport employees, within the Customer Division.
• Responsible for providing daily communication and engagement support to meet key initiatives intended to engage our internal team members and promote elevated experiences for our front-line airport agents.
  
  

What you'll do

• Ensures all Company, department initiatives and/or changes are communicated effectively, timely and consistently
• Communicates relevant information via the SSC Daily five days per week
• Supports changes to department procedures and operational briefs ensuring consistent messaging
• Monitors and updates SSC’s Jetnet page
• Strives to achieve the highest possible level of employee and customer engagement
• Supports operational tasks including taking inbound calls when appropriate
• Collaborates with various internal workgroups related to process changes and initiatives

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• High School diploma or GED equivalency
• Airport, Reservations and/or Operational experience

Preferred Qualifications- Education & Prior Job Experience

• Fluency in QIK and Native Sabre systems
• Strong knowledge of American Airlines produces, policies, departmental specific and operational related airport functions

Skills, Licenses & Certifications

• Computer skills with knowledge of MS Office products (Excel, Word, PowerPoint)
• Ability to communicate effectively both verbally and in writing
• Ability to manage multiple tasks in a fast-paced environment requiring crucial timely notifications
• Ability to support a collaborative and dynamic work environment and adaptive to changes
• Ability to work well within a team office and operational environment

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.