BDC Customer Care Specialist

BDC Customer Care Specialist Location Tucson, AZ (Dietz area) :

There's plenty of room to grow at Desert Toyota of Tucson! We truly value our employees - they're an essential part of why we're able to provide our customers with the best. We already have an extraordinary team of employees but are looking to grow even more with passionate, motivated people. If you have an interest in working in a fast-paced, high-reward industry, you've come to the right place!

Responsibilities

• Promote and seek out opportunities to deliver a top-notch customer experience
• Interact with customers to identify their individual needs and opportunities for new/used cars sales presentation
• Work closely with the BDC Manager and other BDC sales personnel to ensure sales lead opportunities are accounted for and appropriate notes are made in the CRM
• Complete phone calls as assigned by the BDC Manager
• Act as a member of the BDC team, which includes cross-training for internet lead and incoming/outgoing telephone sales prospecting roles
• Stay informed about new products, features, accessories, etc., and their benefits to customers
• Attend product and sales training as requested by BDC
• Attend sales meetings
• Maintain a professional appearance

Qualifications

• High school diploma or general education degree (GED)
• Sufficient reading skills to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
• Strong writing skills to write reports, business correspondence, procedure manuals, advertising copy
• Presentation skills to share information and respond to questions from groups of managers, clients, customers, and the general public
• Ability to interpret and follow instructions shared in written, oral, diagram, or schedule form
• Clean driving record & valid driver's license

Benefits

For our full-time employees, we offer a full benefits package including medical, dental, vision, short-term disability, long-term disability, and voluntary life insurance. The Berge Group also provides employer-paid Basic Life Insurance and 401(K) with a company match.

As part of our application process, we perform background checks and drug screening.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.