Payroll Solution Support Specialist

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Inflection HR is looking to hire a Product Support Representative to join our customer centric organization. Our team delivers high quality end-user support to our customers, while utilizing outstanding customer service skills and techniques that promote customer satisfaction and retention.

Basic Qualifications:

• 1-3+ years' experience in a fast-paced customer service and/or technical support environment
• Demonstrated dedication to customer service and experience managing customer relationships
• Experience working in an environment which requires effective time management and the ability to multitask/prioritize projects

Preferred Qualifications:

• 1-3+ years of experience using Time & Attendance, Payroll and/or Human Resource applications
• Experience working with/in UKG Product suite
• Demonstrated technical troubleshooting skills with a proficiency in successfully learning new technologies quickly
• Bachelor's Degree preferred

About the Role:

The Product Support Representative is expected to deliver high quality support to our customers, while utilizing outstanding customer service skills and techniques that promote customer satisfaction and retention. This position will provide end user support for the UKG Ready Payroll, Time and Labor, Human Resources modules. This role requires sharp analysis, problem-determination, and troubleshooting skills. You must be able to work onsite at least 3 days/week.

Duties and Responsibilities:

The role will require the Product Support Representative to assist customers with the use and usability of UKG Ready application.

• Diagnose, troubleshoot and resolve issues while providing exceptional service
• Provide help desk support of assigned cases including outbound call backs, e-mails, chat and internal support tickets
• Develop and maintain an intermediate level of knowledge of UKG Ready products
• Document all interactions with accounts and create trail for others to follow
• Use product knowledge and experience to resolve difficult tickets submitted by end-users while making use of problem-solving abilities
• Timely, accurate, and complete responses to inquiries
• Ability to successfully work both independently and as a part of a team