Product Support Engineer
Job Title: Product Support Engineer Location: Peoria, AZ Zip Code: 85345 Duration: 12 Months Pay Rate: $34.01/hr. Keyword's: #Peoriajobs; #SupportEngineerjobs; Start Date: Immediate Job Description: To serve as the first point of contact for Client dealer technical communicators requiring assistance with product problem health management (for all Client Products). The DSE-2 provides the dealer with interim and permanent repair information to restore product functionality. Position will accomplish:
- The initial triage on product health events (includes the receiving and recording of Incident Reports to Client)
- Records event information for future reference and for CPI data mining Investigates documented information
- This position requires a detail-oriented person with a strong mechanical / product knowledge and / or an Engineering degree - this could include an accredited engineering or related degree.
- 2-5 years of product support related experience or equivalent.
- Additionally, the incumbent will have demonstrated proficiency in: Client product line and related products
- Understanding of the dealer product support network
- A sense of urgency to resolve product health issues
- Applied Failure Analysis
- Navigating key Client product support systems
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