Front Office Representative

Job Description

Job Description

At The CORE Institute , we are dedicated to taking care of you so you can take care of business! Our robust benefits package includes the following:

• Competitive Health & Welfare Benefits
• Monthly $43 stipend to use toward ancillary benefits
• HSA with qualifying HDHP plans with company match
• 401k plan after 6 months of service with company match (Part-time employees included)
• Employee Assistance Program that is available 24/7 to provide support
• Employee Appreciation Days
• Employee Wellness Events

QUALIFICATIONS

• The successful candidate must have a minimum of one year of front office experience in a medical office or healthcare setting.
• Previous experience in collecting money is preferred.
• Requires knowledge of insurance rules and regulations, medical terminology, and computer scheduling systems.
• Must be able to communicate effectively with Providers, patients, and the public and capable of establishing good working relationships with both internal and external customers.
• Knowledge of insurance rules and regulations including eligibility and referral requirements.
• Knowledge of medical terminology and HIPAA Guidelines.
• Computer knowledge, including Windows-based programs.
• High school diploma/GED or equivalent working knowledge preferred.

ESSENTIAL FUNCTIONS

• Responsible for preparing new patient paperwork, identifying, and collecting co-payments, co-insurances, and past-due account balances.
• Evaluates patient financial status and establish payment plans based on authority levels.
• Screens upcoming and follow-up appointments for required referrals and/or authorizations; ensures all required referrals and/or authorizations are scanned into the patient’s chart and attached to the correct appointment(s).
• Responsible for maintaining a secure and accurate cash drawer, ensuring the cash box always has the prescribed amount. Responsible for daily balancing of cash drawer and closing batch.
• Maintains strictest patient confidentiality.

The Front Office Representative is responsible for greeting and acknowledging all new and returning patients.

The CORE Institute team is dedicated to making the lives of others better by practicing exceptional patient care. If you would like to be part of a dedicated, dynamic healthcare team in a challenging, rewarding environment, The CORE Institute is the right place for you to grow your career.

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