Training Manager

Job Description

Job Description

Company Summary

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.

Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

The In-Home Services Corporate team is devoted to supporting thousands of talented employees in delivering the industry’s best products and solutions. Constantly refining our best-in-class service, IHS Corporate manages the behind-the-scenes operations to ensure a seamless customer experience through analytics, project management and training initiatives.

Job Duties and Responsibilities

The Training Manager leads the teams responsible for training frontline employees and supporting corporate staff development. This role oversees the daily logistics, strategy, and delivery of training programs across two primary divisions: In-Home Services (IHS) (field installation) and Manufacturing & Distribution (M&D) (production).

Additionally, the Training Manager acts as a strategic talent partner for corporate staff, identifying organizational needs and ensuring the successful execution of specialized training sessions and professional development workshops through direct facilitation or external coordination.

Key Responsibilities:

• Manages, mentors, and supports a distributed team of trainers and a training supervisor across multiple geographic locations, including Denver and Phoenix
• Ensures that frontline teams receive high-quality, timely training focused heavily on technical skills, safety protocols, compliance requirements, and customer service standards
• Collaborates directly with business leaders to identify corporate learning needs and takes full ownership of the process from initial planning and scheduling to final facilitation
• Tracks and analyzes key performance metrics to guarantee that training programs remain effective, engaging, and directly aligned with overarching business goals
• Maintains modern training standards by regularly reviewing feedback, exploring innovative classroom technologies, and updating instructional delivery methods

Skills, Experience and Requirements

Education and Experience:

• Bachelor's degree or equivalent practical experience
• Two or more years of experience directly managing teams, with a strong preference for remote or multi-site team management

Skills and Qualifications:

• Possesses a proven track record of managing and motivating teams across different geographic locations
• Demonstrates the versatility to shift seamlessly between operational, safety-first technical training and corporate professional development
• Exhibits excellent communication skills alongside the ability to organize schedules, manage pre-work, and drive complex training projects across the finish line
• Brings a deep operational understanding of adult learning principles, facilitation best practices, and training logistics
• Maintains the flexibility and willingness to travel up to 50% of the time

Visa sponsorship not available for this role

Benefits

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: EchoStar Benefits.

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.

Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process.

EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact [email protected] if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish)