Software Asset Coordinator (acquisition/negotiation/budget/purchase)

Job Description

Job Description

NEED LOCAL ARIZONA RESIDENTS ONLY

• - Manages software acquisition, including negotiation, budget and administration of software purchases, ensuring compliance with licensing agreements and managing renewals.
• - Monitor software licenses and usage, including compliance with organizational needs and requirements while maintaining accurate entitlement records and license inventories.
• - Administer software change management, collaborating with vendors and suppliers and service providers for support aligned with IT standards and strategy.
• -Manage, Maintain and coordinate software assets for existing approved software.
• -Respond to requests for technical assistance via phone, chat or email for Software assets .
• -Assist in facilitating software requests for existing approved software.
• -Research questions using available information resources.
• -Advise user on appropriate action.
• -Follow Information Technology process, standard, governance and procedures.
• -Follow up with customers and users to ensure complete resolution of issues.
• -Identify and escalate situations requiring urgent attention.
• -Track and route problems and requests and document resolutions.
• -Works cross functionally to prepare, distribute and communicate software status, solve problems and implement changes.

• Familiar with IT ticketing, service desk, and asset management systems
• Working knowledge of fundamental operations of relevant software, applications and collaboration tools such as Google and Microsoft suite.
• Related experience and training in troubleshooting and providing customer support
• Experience researching, analyzing and interpreting data and numbers ( license counts, license costs and division )
• Knowledge and experience of customer service practices, including communication skills.
• Ability to work independently and maintain levels of productivity
• Being detail-oriented and capable of delivering a high level of accuracy
• Collaborative skills- demonstrated ability to form strong partnerships with both business and technical resources
• Familiar with a variety of IT concepts, practices, and procedures

• 1-2 years of experience in project coordination
• General knowledge of software licensing and asset management methodologies and tools
• Experience with ServiceNow and Google Suite