Enrollment Specialist
- Receives large number of calls (internal & external) regarding new and existing enrollment files.
- Places a large number of outbound follow-up calls to clients in order to update existing files or complete new enrollment files.
- Interacts daily with program stake holders via phone and/or electronically.
- Registers potential and existing customers using several data bases with high accuracy.
- Receives, researches, sorts, files, retrieves forms, correspondence and documents of confidential and time-sensitive nature.
- Includes following up with state individuals and families for possible resolution/s.
- Manages, distributes and tracks program specific materials as needed and/or requested.
- Maintains a complex filing system.
- Works well independently with limited supervision.
- Analyzes and resolves all customer inquiries.
- Uses strategic thinking to complete multiple tasks.
- Conducts thorough and accurate research.
- Demonstrates a working knowledge of and abides by contract, state and Medicaid specifications.
- Identify and share opportunities for process improvements and improved working conditions.
- Performs other work related activities as assigned.
- ALL Acumen employees will be vigilant to support the positive compliant cybersecurity company posture by familiarizing themselves with all policies, procedures, standards, and guidelines and act accordingly.
- At least two years of experience in customer service.
- High School diploma and some college courses, college degree preferred.
- Must be able to effectively handle heavy inbound and outboard call volume.
- Ability to communicate both orally and in writing in a professional manner.
- Accuracy and the ability to handle responsibility with limited supervision.
- High standard of integrity.
- Ability to work well with numbers.
- Ability to read and work accurately with formulas.
- Proficient with 10 key by touch.
- Demonstrates excellent organizational skills, attention to detail, time management, task oriented, good interpersonal skills.
- Patience, perseverance, and follow through skills.
- Ability to handle conflict and difficult customers.
- Ability to prioritize and handle multiple demands successfully.
- Must be able to plan for and meet multiple deadlines.
- Ability to use all office equipment.
- Knowledge of advanced computer skills to include Microsoft Word and Excel.
- Experience working with dual monitors and multiple applications.
- Dedicated fax 866-268-8885
- Dedicated email
- US mail -
- Dedicated phone 1-866-242-2714 Option 1 (Employment Opportunities) DISABILITY ACCOMMODATION REQUESTS ONLY
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