Asst Front Desk Manager
- Support and train associates to deliver exceptional guest service and resolve concerns proactively
- Monitor Guest Satisfaction Survey (GSS) results, create action plans for improvement, and recognize top performers
- Assist with front office operations, revenue strategies, and inventory management
- Oversee staff scheduling, hiring, onboarding, and performance management to maintain a strong team
- Ensure compliance with safety programs, emergency procedures, audits, and corporate policies
- Assist in developing and managing departmental budgets and financial objectives
- Partner with the Guest Service Manager to drive service culture and operational excellence
- Previous hotel front office or guest services supervisory/management experience
- Strong knowledge of guest service standards, recovery planning, and associate training
- Ability to analyze guest satisfaction data and implement improvement strategies
- Excellent communication, leadership, and organizational skills
- Strong financial acumen and knowledge of budgeting/accounting procedures
- Familiarity with HR compliance, safety programs, and hotel systems
- Medical, dental, vision, life, and disability insurance
- 401(k) with company match
- Tuition assistance
- Discounted hotel stays
- Extensive training and career development opportunities
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