Detailer

Job Description

Job Description

The Detailer is responsible for providing interior and exterior cleaning services that meet company expectations. This will include prepping a vehicle for repair as well as washing for delivery by removing all signs of repair. The detailer takes part in maintaining the organization and flow of the vehicles on the lot. Additional duties will also include assisting in the maintenance and cleanliness of the facility both inside and out and picking up parts and or customers as needed.

Job Responsibilities:

• Clean vehicle interior and exterior, ensuring attention to detail and in compliance with Center Leader instruction and any courtesy requests have been completed.
• Operate buffer, vacuums, and other equipment if necessary to meet service expectations.
• Utilize cleaning, protective, and restorative agents appropriately to enhance the appearance of the vehicle ensuring no extra harm to the vehicle during the process.
• Respond effectively to Estimators and Center Leaders to report visible quality issues in final cleaning of vehicles or to meet specific requirements or production requests.
• Ensure production schedules are met in a timely manner.
• Ensure organization for shop supplies and equipment by utilizing dedicated spaces.
• Maintain supplies and materials necessary to clean vehicles, re-ordering efficiently through the Center Leader.
• Assist in the cleanliness of the shop by picking up trash and putting things back in place.
• Assist and be a team player in other areas as needed or requested for shop efficiency and productivity. These requests could include picking up or organizing parts, helping with front desk reception tasks, driving customers, scanning vehicles and minor buffing, and polishing vehicles.

Key Performance Metrics

• Customer Service Index Score 95% for Vehicle Cleanliness

Skills/Qualifications:

• Current and Valid Driver’s License required.
• Must be able to lift 50 lbs., stand, walk, bend, stoop for an extended period.
• Basic computer proficiency to be able to use company software and technology.

Behavioral Excellence Required:

• Perform all assigned responsibilities according to the Company Standard Operating Procedures.
• Maintain a clean, organized work area always, adhering to 5S organization.
• Ability to multi-task in a high paced environment and work efficiently to assist the shop in meeting production goals.
• Excellent communication skills to interact with team, vendors, or customers if necessary.
• Extend normal working hours as necessary to accommodate the workload and meet customer requirements.