General Manager

Job Description

Job Description

Description:

Love leading people AND working with dogs? This is the perfect role for you!

Do you thrive in a fast-paced, people-focused environment and light up at the thought of wagging tails greeting you every morning? We’re looking for an energetic, results-driven General Manager to lead our amazing team at our pet services facility in Tanque Verde!

This isn’t your typical GM role—here, you’ll combine business leadership with the joy of creating unforgettable experiences for both pets and their parents. From shaping a high-performing team to ensuring every pup is safe, happy, and cared for, you’ll play a vital role in making our facility the go-to spot for dog lovers in the community.

• Competitive salary + comprehensive benefits
• Work in a dog-friendly environment (yes, there will be puppy cuddles!)
• Fun, collaborative, and supportive culture
• Opportunities for professional growth and leadership development
• The daily reward of knowing you’re making tails wag and customers smile

Lead & Inspire:

• Oversee daily operations and set the bar for excellence across all departments
• Build and develop a team that’s as enthusiastic about pups as you are
• Create schedules, lead team huddles, and celebrate wins big and small
• Hire, train, and coach staff with energy and positivity

Keep Things Safe & Sparkling:

• Ensure the facility is always clean, safe, and welcoming—for pets, pet parents, and the team
• Uphold safety standards and keep tails wagging without worry
• Make sure supplies are stocked and the team is always set up for success

Drive Growth & Success:

• Manage budgets, track revenue, and partner with leadership on growth strategies
• Boost sales by upselling services and creating memorable customer experiences
• Keep the numbers on track while keeping the fun in full swing

Deliver Tail-Wagging Service:

• Set the tone for outstanding customer experiences—warm greetings, friendly smiles, and plenty of dog stories included
• Build lasting relationships with pet parents and the local community
• Organize events that bring people and pets together in fun, meaningful ways
  

• A strong leader with excellent communication and motivational skills
• Customer service superstar who loves building relationships
• Ability to work on your feet, multitask, and stay upbeat in a busy environment
• Flexible schedule (weekends/holidays included)
• Quick thinker, proactive problem solver, detail-oriented
• Bonus points for sales or marketing experience
• And most importantly… must love dogs!

As General Manager, you won’t just be managing a business—you’ll be shaping a culture, leading a team, and creating an environment where both dogs and people love to be. This is your chance to bring your leadership skills, passion for people, and love of dogs together in one rewarding role.