Member Service Representative / Sales Representative - Gilbert

Job Description

Job Description

Member Service Representative

Join the Mountainside Fitness Team

Why Mountainside Fitness?

At Mountainside Fitness, we believe our employees are our greatest asset. We offer an exceptional work environment and a benefits package designed around your lifestyle:

● Complimentary gym Membership plus deep personal training discounts

● Onsite childcare — bring your kids to work with you

● Consistent schedules that stay the same week to week — no surprises

● Flexible pay for hourly employees — access your earnings when you need them

● Real growth opportunities — 100% of our General Managers were promoted from within

Compensation

This role offers a competitive package combining an hourly base wage plus commission — rewarding you for both your time and your results.

Key Responsibilities

Membership Sales & Tours

▪ Guide prospective Members through club tours using the tour check sheet, providing accurate and thorough information

▪ Ensure every toured prospect completes a guest/prospect card with signature

▪ Accurately enter all tour and prospect data into the club management system

▪ Schedule fitness assessments for new and prospective Members

▪ Conduct timely follow-up courtesy calls to prospects and Members

▪ Handle membership cancellation requests professionally, exploring Member concerns with tact and care

Member Service & Operations

▪ Deliver excellent, friendly service to all Members and guests

▪ Accurately charge and collect fees for guest passes, memberships, and services

▪ Complete all required paperwork — agreements, cancellations, holds, and billing adjustments — accurately and thoroughly

Professionalism & Attendance

▪ Arrive on time and prepared for each shift (10 minutes early is encouraged)

▪ Maintain a professional, conservative appearance in accordance with club dress policy

▪ Minimize absenteeism; follow department protocol for time-off requests, shift changes, and illness

▪ Adhere to all policies and procedures outlined in the Employee Handbook

▪ Work toward goals set by the Sales Manager, including sign-up and fitness assessment targets

▪ Perform other job-related duties as assigned

Ready to grow with us? Apply today and become part of the Mountainside family.

Mountainside Fitness is the largest locally owned health club chain in Arizona. With 22 fitness centers, over 100,000 active members, and 1,900 employees.

Company Description

Mountainside Fitness is the largest locally owned health club chain in Arizona. With 22 fitness centers, over 100,000 active members, and 1,900 employees.