Technical Service Engineer

Rogers is a global leader in engineered materials to power, protect and connect our world. We are passionate about helping the world's leading innovators solve their toughest material challenges. Rogers is headquartered in Chandler, Arizona, USA, and we manufacture products in the U.S., China, Japan, Korea, Germany, Hungary and Belgium. Our innovative solutions empower our customers’ technological breakthroughs. We are proud to set the standard for reliability, efficiency and performance. Summary: This role leads by example in delivering industry leading customer support experience. Working with sales, customer service, and quality departments, this position utilizes technical acumen and interpersonal skills to assess customer problems and deliver solutions that bring value while creating and maintaining relevant customer and industry networks. This is a fully remote position with responsibilities focused on the western US region. Up to 50% travel required. Essential Functions:

• Provide timely technical support and troubleshooting guidance to help resolve technical issues reported by customers, providing guidance to help resolve their problems.
• Provide on-site and remote support to customers as needed. Provide training to fabricators, OEM’s, and sales engineers regarding the proper and effective use of our materials.
• Document technical support actions and report in internal CRM tool.
• Create and maintain relevant customer and industry networks.

• Bachelor’s Degree in Engineering or related technical field. May consider equivalent work experience in lieu of degree.
• 4+ years of experience in technical service or PCB fabrication.
• Familiarity with PTFE and hydrocarbon based printed circuit board laminate and bonding materials as well as circuit board processing.
• Excellent verbal and written communication skills to convey technical concepts clearly to both technical and non-technical individuals.
• Strong customer focus with empathy and a desire to build positive relationships.
• Ability to collaborate effectively with cross-functional teams.
• Exceptional learning agility and adaptability.
• Demonstrated success in selling technical solutions