Trainer II - In Home Services

Job Description

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

The In-Home Services Corporate team is devoted to supporting thousands of talented employees in delivering the industry’s best products and solutions. Constantly refining our best-in-class service, IHS Corporate manages the behind-the-scenes operations to ensure a seamless customer experience through analytics, project management and training initiatives.

Key Responsibilities:

• Deliver comprehensive training programs (in-person and virtual) for new and existing technicians on IHS (Integrated Home Systems) products, services, and installation best practices
• Conduct practical, hands-on training sessions that mirror real-world installation scenarios, ensuring technicians gain proficiency in various IHS solutions
• Assess technician performance through evaluations and practical assessments, providing constructive feedback and identifying areas for improvement
• Stay current with IHS technologies, updates, and industry trends to ensure training content delivery remains relevant
• Track and report on training effectiveness and technician development, contributing to the continuous improvement of training initiatives
• Work collaboratively with a team of trainers and other departments to achieve shared goals and enhance overall operational efficiency

Education and Experience:

• High School Diploma or GED required; associate's or bachelor's degree in a technical field, education, or a related discipline preferred

Skills and Qualifications:

• Ability to clearly articulate complex technical concepts in an understandable manner to diverse audiences (both verbally and in writing)
• Patience, empathy, and the ability to build rapport with trainees
• Understanding of IHS products, systems, and installation processes, including hardware, software, and troubleshooting
• Knowledge of how adults learn best, including various instructional design methods, and the ability to adapt training styles to different learning preferences
• Efficiently manage training schedules, resources, and other tasks related to the role
• Ability to stand for extended periods, demonstrate physical tasks related to installations, and lift up to 65 lbs.
• Willingness to travel to various locations for training sessions, conferences, or professional development as needed

Visa sponsorship not available for this role

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.

Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.