Housekeeping Manager

Scope:

Assists the General Manager in overseeing the daily operations of the Housekeeping Department, including guest rooms, public areas, and back-of-house spaces. Ensures all areas of the property consistently meet the hotel’s high standards for cleanliness, presentation, and service quality.

Primary Responsibilities:

• Support the recruitment, training, and development of housekeeping staff; assist with performance evaluations and communicate clear performance expectations.

• Conduct regular inspections of guest rooms, public spaces, laundry facilities, restrooms, and storage areas to ensure cleanliness standards are maintained.

• Assist in preparing daily staff schedules based on forecasted occupancy and operational needs; assign and oversee completion of housekeeping tasks.

• Monitor and maintain inventory levels of linens, cleaning supplies, and amenities; assist with ordering and monthly inventory audits.

• Ensure accurate completion of the Housekeeper’s Report and promptly communicate clean and available rooms to the Guest Services team.

• Report maintenance issues promptly to the Engineering Department and follow up to ensure timely resolution.

• Respond to guest requests and concerns in a prompt, courteous manner, ensuring guest satisfaction through timely follow-up.

• Maintain a professional appearance and demeanor; model hotel standards in conduct and dress.

• Uphold and communicate company policies, procedures, and service standards to the housekeeping team.

• Conduct safety and service training sessions; promote adherence to workplace safety and hygiene standards.

• Act as Manager on Duty as scheduled, overseeing operations across departments when needed.

• Ensure departmental compliance with local, state, and federal regulations, including OSHA, EEOC, wage and hour laws, and health and safety requirements.

Working Relationships:

Internal:

• Guest Services: Coordinate room status and guest needs.

• Engineering: Report and follow up on maintenance concerns.

External:

• Guests: Deliver courteous, prompt service.

• Vendors: Assist with ordering and receiving housekeeping supplies.

Qualifications:

Education & Experience:

• High school diploma or equivalent required.

• Minimum two years of housekeeping experience, including at least one year in a supervisory or lead role.

• Candidates demonstrating exceptional performance may receive special consideration.

Certifications:

• Alcohol awareness certification as required by local or state regulations.

• Housekeeping certification as required by franchise or brand standards.

Skills & Competencies:

• Strong organizational and time-management skills.

• Excellent attention to detail.

• Effective communication and interpersonal abilities.

• Ability to lead, motivate, and manage a diverse team.

• Working knowledge of cleaning products and safety standards.

Working Conditions:

• Must be available to work evenings, weekends, and holidays as needed.

• Fast-paced hotel environment with frequent exposure to cleaning agents and chemicals.

• Standing, walking, and lifting for extended periods may be required.