Director, TRIO Student Support Services
- Full Time
- Professional Staff
- Oversee delivery of advising, mentoring, and student development services.
- Foster a supportive climate that encourages retention and success.
- Prepare reports, including annual performance reports, and assist with grant renewal proposals.
- Ensure compliance with federal regulations and FRCC policies.
- Recruit, hire, train, supervise, and evaluate SSS program staff:
- Hire, train, and support staff professional development and growth.
- Maintain a caseload of students, providing advising, coaching, and academic planning.
- Provide financial literacy, career planning activities, degree mapping and life skill development coaching to program participants.
- Manage budget operations:
- Ensure all grant expenditures meet federal and institutional requirements.
- Make purchasing and resource allocation decisions within guidelines.
- Manage program reporting and evaluation:
- Use data systems to track eligibility, participation, and academic progress.
- Regularly assess program outcomes and adjust services for improvement.
- College leadership, program representation and program outreach:
- Collaborate with faculty, staff, and administrators to expand opportunities for students.
- Share program goals and advocate for students across the college community.
- Local, regional, and national engagement:
- Participate in state, regional, and national TRIO-related training and conferences.
- Diversity, Equity and Inclusion: Demonstrates behaviors that convey the importance of diverse lived-experiences and using an equity lens to guide decisions. Embraces diversity, promotes equity and creates an environment of inclusion.
- Building a Diverse Team: Seeks to understand the individual strengths on team and uses those talents to make the most impact for students. Hires individuals from diverse backgrounds that support values and appreciation for individual differences.
- Commitment to Values: Demonstrates leadership and collaborative behaviors and actions that support FRCC values. Promotes an environment where equity creates opportunities for all students to achieve their educational goals.
- Student Success Focus: Makes decisions that support a student-first culture.
- Operational Planning: Ability to turn the strategic plan into an operational roadmap that guides the division. Support teams in tying their goals to the college’s strategic plan and charge them to do the same with the employees they supervise.
- Change Catalyst: Ability to be nimble and willing to pivot if new data becomes available that can influence outcomes; understands that change is constant and requires flexibility.
- Communication: Communicates effectively with individuals with different backgrounds; ability to communicate in a way that is effective. Chooses words carefully in communications.
- Motivation: Ability to inspire oneself and others to reach goals and/or perform to the best of their ability.
- Collaboration: Willingness to work with colleagues across departments, specifically when job processes are integrated to strategically focus on ways to improve efficiency and effectiveness for students.
- Data Analysis: Prioritizes data analysis in the department and communicates the importance of having concrete information on outcomes to base decisions.
- Relationship Building: Outstanding interpersonal skills with the ability to establish positive and respectful working relationships with students, staff, and faculty.
- Coaching & Mentoring: Coaches and/or mentors direct reports and emerging leaders within the college. Willingness to offer professional development opportunities for staff on topics that contribute to their success.
- Evaluation for Improvement: Uses ongoing evaluation as a process and program improvement tool. Works with the team to ensure everyone is aware of how the evaluation process works and why it is important.
- Problem Solving: Demonstrates the ability to examine problems and identify the root causes(s). Develops and implements processes to address problems so the process works as intended.
- Compliance Framework: Knowledgeable about the rules, regulations, and policies that the college must comply with, most specifically in relation to the department. Ensures that teams also understand the compliance framework. Routinely assesses the department’s operations to ensure compliance is being maintained.
- Master’s Degree from a regionally accredited institution.
- Three years’ experience in academic advising, counseling, or case management of disadvantaged populations with focus on retention and success in higher education.
- Demonstrated organizational, leadership and supervision skills.
- Demonstrated ability to work in teams, work with faculty, administrators, and peers
- Commitment to diversity and experience in outreach to the community and students from diverse backgrounds.
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