Member Contact Specialist

Member Contact Specialist

Job Summary:
In this role, you will be the first to point of contact for members calling into the credit union, providing prompt, accurate, and professional assistance. You will help resolve member inquires, perform account updates and transactions, and refer members to the appropriate departments when needed.

Salary: $21.00-$28.00 Per Hour Depending on Experience

About Us:
Hughes Federal Credit Union is dedicated to providing a positive difference in our members’ financial lives. Our commitment to the Tucson community extends beyond our members as we sponsor and support local charities and organizations that promote the financial literacy of future generations. Join our team and see why we have been named a “Best-In-State” credit union, four years in a row!

Key Responsibilities:

• Provide timely and effective assistance to members via phone.
• Meet established call volume goals.
• Perform member identifications verification in compliance with policies.
• Accurately resolve inquires or direct members to appropriate departments.
• Update member contact information and perform account/loan transactions.
• Identify and recommend credit union products and services to benefit members.
• Review and resolve after-hour escalation calls and messages.
• Assist with daily mail and correspondence distribution.

Qualifications:
Required:

• Six months of similar or related experience
• High school diploma or equivalent preferably

• Ability to adapt to a fast-paced digital workflow
• Ability to handle sensitive information with discretion
• Customer service experience, preferably in financial services
• Strong communication and problem-solving skills

Preferred:

• Knowledge of credit union services and financial products
• Bilingual abilities are a plus

What We Offer:

• Generous Paid Time Off Policy
  • Up to 15 days in 1st year of service
    • Paid Time Off increases with tenure
  • VTO (Volunteer Time Off) Up to 16 hours yearly
• 401(k) plan
  • 7% company match
• Health, Dental, and Vision Insurance
  • Health Savings Account with Employer Contribution Available
  • Free Vision Insurance
• Life and Disability Insurance
  • Provided by the Credit Union with Optional Supplemental Coverage Available
• Competitive Wage and Professional Development
  • Educational Assistance

Hughes Federal Credit Union is a background screening, credit check and E-Verify workplace.