Customer Experience Associate

Job Description

Job Description

Who We Are

GPS Insight offers leading technology for organizations that have drivers and technicians in the field, fleets of vehicles, trailers, and other mobile assets. We provide innovative fleet solutions that include vehicle and asset tracking, in-cab smart cameras, field service software, and compliance management.

We know that when you invest in high-performance technology, you achieve results and maximize your return. We feel the same way about our people at GPS Insight. They are what allow us to build world-class solutions that make us leaders in the fleet and field service management space. They are what enable our customers' success. They are our greatest asset. As a result, we take pride in a workplace committed to those who make us go.

Our commitment to growth enables us to push the telematics and field service operations industries forward. It's rooted in our products, embedded in our culture, and reflected in our team-first values. We're looking for the right people to jump onboard with us. Are you ready to take the ride?

What We Need

The Customer Experience Associate is an entry-level role focused on supporting customers as they use GPS Insight's products and services. This position helps customers resolve issues, understand product features, and receive a positive and confident support experience. The role also includes identifying additional products or features that may better meet customer needs.

This position is ideal for someone beginning a career in customer support or technology. The Customer Experience Associate is expected to be comfortable using a computer, communicating clearly with customers, and participating in ongoing training as products and customer needs continue to evolve. The role requires the ability to work independently while also contributing to a supportive team environment.

We are currently seeking a motivated individual to join our team based out of our headquarters in Scottsdale, Arizona. This position may require weekend and holiday work.

What You'll Do

• Provide phone, Chat, and email support to customers using GPS Insight products
• Assist customers with basic setup, configuration, and everyday use of hardware and software
• Ask questions to understand customer needs and suggest helpful products or features when appropriate
• Communicate clearly, calmly, and confidently with customers about issue resolution and next steps
• De-escalate customer concerns by listening, showing empathy, and working toward solutions
• Document customer interactions and manage cases within our CRM and other databases
• Work independently on assigned cases while collaborating with teammates and other departments
• Support brief product walkthroughs and notify Account Management when additional training is needed
• Learn and support GPS devices, mobile applications, in-cab cameras, and ELD/HOS products
• Participate in ongoing training to stay up to date as products and processes change
• Use strong time management skills to handle multiple customer interactions efficiently

Requirements

• Entry-level candidates welcome, with at least 12 months of customer service or customer-facing experience preferred
• Strong written and verbal communication skills
• Comfort using a computer and basic web-based software
• Willingness to participate in long-term training as products and customer needs evolve
• Ability to remain calm and professional when handling upset customers
• Basic problem-solving skills and attention to detail
• Ability to work independently while also contributing to a team environment
• Good time management and organizational skills
• Accurate typing speed of 40 WPM or greater
• Proficient with Microsoft Office or similar tools
• Reliable, motivated, and customer-focused
• Interest in technology or SaaS products is a plus but not required

What We Offer

• Fast paced and rapidly growing environment
• Chance to deliver mission critical data that drives the operations of our economy
• Opportunity for professional growth and development
• Possibility to learn new and cutting-edge technologies, in an environment that encourages new ideas
• There's more as well! Speak with us to find out all details!

Benefits

• 401(k) matching
• Full Health Benefits (Health, Vision, Dental)
• Employee assistance program
• Flexible spending account
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Tuition reimbursement