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**Position Summary**
The **Provider Relations Liaison** is part of the internal Provider Representative team within the Mercy Care Network Management department. This position serves in a dual capacity, as both an Onboarding Specialist and an Internal Representative, supporting the Network Management mailbox.
Each provider group approved to move forward with the Mercy Care contracting process is assigned an Onboarding Specialist. The Onboarding Specialist serves as a direct contact for the provider group as they go through the processes required to achieve a fully executed contract. The Onboarding Specialist's concierge approach offers providers timely responses, access to someone with a strong and broad knowledge base, and step-by-step guidance along the way. The Onboarding Specialist's responsibilities included, but are not limited to continuous communications with providers, reviewing credentialing applications to ensure completion and accuracy, completing Provider Demographic Forms ( _PDF_ ) for provider data upload to the QNXT system, and new provider orientation in-services. Upon completion of the onboarding process, the contract is transitioned to the assigned Provider Representative.
The other aspect of the role supports the Network Management mailbox. These responsibilities include, but are not limited to, triaging and processing received provider requests, as well as completing Provider Demographic Forms ( _PDF_ ) for provider data updates and terminations in the provider data and claims system. Additionally, when necessary, this person will support the Network Management mailbox by triaging and categorizing each submitted email, fax, or scanned mail.
**Required Qualifications**
+ 2-4 years of experience in provider relations and/or contracting.
+ Must reside in Arizona.
**Preferred Qualifications**
+ Problem solving and decision-making skills.
+ Ability to work independently, while maintaining a team-oriented and collaborative nature.
+ Strong communication skills, both verbal and written.
+ Excellent organizational and time management skills.
+ Excellent customer service skills, including the ability to work with external customers, as well as collaborate interdepartmentally.
+ Strong technological skills, including a demonstrated proficiency in Microsoft Office Suite.
+ Bachelor's degree and/or specialized training certification.
**Education**
+ High school diploma or GED.
**Anticipated Weekly Hours**
40
**Time Type**
Full time
**Pay Range**
The typical pay range for this role is:
$46,988.00 - $102,000.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
**Great benefits for great people**
We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
+ **Affordable medical plan options,** a **401(k) plan** (including matching company contributions), and an **employee stock purchase plan** .
+ **No-cost programs for all colleagues** including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
+ **Benefit solutions that address the different needs and preferences of our colleagues** including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
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We anticipate the application window for this opening will close on: 09/02/2025
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.