Customer Service Representative

Job Description

Job Description

BC Forward is Looking for Customer Service Representative in Phoenix, AZ 85004

Job Title: Customer Service Representative

Location: Phoenix, AZ 85004

Duration: Temp - 2 months

Pay Range: $17.10/hr (W2)

Shift: Monday through Friday, 8:00 AM to 5:00 PM

Job Description

We are seeking a Customer Service Representative to join our team. The ideal candidate will have strong experience in customer service within professional or legal office settings and a proven ability to manage high-volume inquiries with accuracy, professionalism, and timely follow-through . This role requires onsite work Monday through Friday from 8:00 AM to 5:00 PM.

Responsibilities:

• Answer main phone lines, screen incoming calls, greet callers and walk-ins, and route calls accurately and timely.
• Register parties for hearings, including names, phone numbers, and call times.
• Escalate higher-level case inquiries and requests to Docket Officer paralegals, Supervisors, or Administrative Law Judges.
• Communicate verbally and in writing with attorneys, legal support staff, the public, and state agency personnel regarding case and hearing status.
• Respond to internal and external inquiries about appeals status and process related requests.
• Research multiple databases to answer questions about case status.
• Perform data entry in the case management system to document information and conversations.
• Complete secretarial tasks, including processing mail and faxes, word processing decisions, and making copies of electronic records and digital recordings.

Required Skills & Qualifications:

• Proficiency with Microsoft Office programs.
• Accuracy in typing and data entry; ability to perform repetitive, detailed work with a high level of accuracy.
• Customer service techniques and experience using computers and office equipment (PC, scanner, fax).
• Professional verbal and written communication; strong interpersonal communication and effective decision-making.
• Understanding of confidentiality, ethical guidelines, and professional conduct.
• Ability to research data using a case tracking or case management system and work across multiple programs simultaneously.
• Ability to handle diverse and upset customers with tact and diplomacy and sit uninterrupted for prolonged periods.
• 2+ years in a customer service role.
• High School Diploma or GED.

Preferred Skills:

• Basic secretarial, legal support, or professional office experience.
• Customer service experience by phone and in person.

Company Description

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.

BCforward is an equal opportunity employer.

Company Description

About BCforward:\r\n\r\nFounded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r\n\r\nBCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.\r\n\r\nBCforward is an equal opportunity employer.