Customer Solutions Specialist - B2B
The Customer Support Specialist will be the primary point of contact within a Chromalloy operating unit for our customers. The Customer Support Specialist is responsible for ensuring our customers have a uniform customer experience by following Chromalloy Customer Support policies and procedures.
Work Location : 5161 W. Polk Street Phoenix, AZ 85043
Primary Accountabilities :
- Own the customer relationship and satisfaction – constant drive to ensure all aspects of the customer relationship is managed.
- Drive to ensure the utilization of customer service best practices and utilizing consistent communication including all reporting documents, performance reports and quarterly business reviews.
- Ensure that any issue is resolved quickly or gets escalated to the appropriate level.
- Identify process and procedure improvements necessary to increase efficiency and the customer experience.
- Identify opportunity to enhance year over year revenue growth and customer retention.
- Communicate the “voice of the customer” internally and externally through participation in day-to-day issues.
- Drive the escape / crisis management process with timely communication when delivery or quality issues impact customers.
- Responsible to ensure compliance to our customer contractual obligations.
- Continually look for ways to increase efficiency and productivity, while maintaining the required level of quality.
Qualifications :
- Bachelor’s degree or three years of related experience; or equivalent combination of education and experience.
- 3+ years’ experience in B2B Customer Support, Sales, or Business Development
- Experience in a aerospace, manufacturing, or similar regulated industry preferred.
- Six Sigma, Lean Manufacturing, or CapEx experience preferred.
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