Assistant GM

Hawaiian Bros Island Grill
Phoenix, AZ
The General Manager (GM) manages the operations of assigned restaurant. Accountable for achieving planned sales and profit levels for the restaurant through the implementation, management, and enforcement of company policies, procedures, programs, and performance standards. Directly supervise all managers and employees during the entire hours of operation of assigned restaurant. Accountable for all administration and operations, ensuring execution of all employee duties to guarantee maximum guest satisfaction and a quality work environment. Responsible for achieving plan profit levels while ensuring guest satisfaction.

Key Accountabilities

Job Essentials Roles & Responsibilities

  • Translate the company's Vision and Values into individual and team goals.
  • Align performance measures to support the achievement of business and restaurant goals.
  • Model, recognize, and reinforce desired behavior (individual and team); align rewards (monetary and non-monetary) with these contributions.
  • Determine employee career goals and monitor/document performance utilizing the People First System.
  • Provide employees with support and opportunities to achieve their full potential.
  • Regularly solicit employee feedback on supervisor/manager performance, utilize the Employee Satisfaction Survey results to provide feedback in helping supervisors/ managers develop their people skills
  • Accountable for the successful resolution of employee concerns to satisfy the employee and ensure compliance with established policies. Address recurring concerns. Communicate major concerns to the Territory Director.
  • Accountable for the successful resolution of guest issues. Address recurring issues. Communicate major issues to the Territory Director.
  • Accountable for regulation compliance and customer service results.
  • Accountable for successful implementation of marketing strategies.
  • Oversee employee schedules to ensure employee's work/life considerations are balanced with needs of business.
  • Ensure that inventory levels for food items are properly maintained in accordance with company guidelines through correct ordering procedures and efficiency usage and yield application.

People Management

  • Generate a constant stream of candidates for Assistant General Manager positions by building relationships and brand recognition in the local community, in addition to development from within.
  • Recruit, hire and develop Shift Managers and Assistant General Managers by leveraging the tools available.
  • Objectively assess team performance relative to established goals. Accountable for developing and motivating restaurant team.
  • Accountable for compliance to productivity and service standards by retaining a sufficient number of well-trained and productive employees.
  • Serve as key interface between the restaurant management team and Field Support personnel.
  • Accountable for successfully leading restaurant team through change. Communicate, show support, and be a champion of the change.

Quality Management

  • Accountable for restaurant operations, ensuring strict adherence to company-wide QSC, safety and sanitation standards.
  • Validate equipment is properly maintained to ensure productivity levels are met. Make decisions regarding repair or replacement of equipment and communicate contract options to Territory Director.
  • Accountable for the successful execution of local marketing programs.
  • Accountable for the successful resolution of operational issues within the restaurant.
  • Attend required meetings. Move the business forward toward objectives by sharing input and feedback and identifying best practices.
  • Ensure key deadlines are met through time management and delegation
  • Anticipate, identify and correct system breakdowns to achieve guest satisfaction.
  • Responsible for successful coordination, implementation and execution of new initiatives.
  • Responsible for onboarding, administration and assignments.

Financial Management

  • Develop strategic plans and tactics for the restaurant that are aligned with and designed to achieve area, regional and company-wide business objectives.
  • Accountable for the financial performance of the restaurant according to business objectives developed with the Territory Director.
  • Identify financial trends and performance improvement opportunities. Implement a SMART plan to resolve.
  • Accountable for accurate financial data: payroll, cash and receipts, food costs, security of funds, and operating expenses.
  • Accountable for accurate preparation and review of all financial reports
Posted 2025-08-31

Recommended Jobs

Speech Language Pathologist - Clinical Fellow (CF) - Up to $6,000 Sign On Bonus

Care Options For Kids
Green Valley, AZ

Speech Language Pathologist - Clinical Fellow We're seeking Speech-Language Pathologist - Clinical Fellows looking for an opportunity to gain hands-on experience in a unique home health setting. This …

View Details
Posted 2025-09-16

Full Time ObGyn Job AZ

St. John Associates St. John Associates
Arizona

Tucson Private Practice OBGYN Job Provide comprehensive women's health services with a well-regarded private practice in sunny Tucson. Weekly schedule to consist of four days of clinic and one day…

View Details
Posted 2025-08-14

Partner Specialist, Eaton

Insight
Chandler, AZ

Partner Specialist, Eaton Location: This is a hybrid opportunity at one of Insight's HUB locations.  Insight at a Glance ~14,000+ engaged teammate s globally ~#20 on Fortune’s World…

View Details
Posted 2025-09-10

Surgical Technology Instructor Per Diem

Brookline College
Tempe, AZ

Job Description Job Description Company Description At Brookline College, we are dedicated to our students’ success and committed to providing them with our best service from start to finish…

View Details
Posted 2025-09-05

Manager Data Engineering

The Walt Disney Studios
Glendale, AZ

Job Summary: This is not a remote role. You must be in the local area or open to relocation. Manager, Data Engineering The Walt Disney Company is a world leader in storytelling and innov…

View Details
Posted 2025-09-02

House Manager - Children's Group Home

Home of Opportunity
Sahuarita, AZ

Job Description Job Description We are seeking a compassionate and experienced House Manager to oversee the daily operations of our children's home, serving kids who have experienced neglect and …

View Details
Posted 2025-07-29

Family Medicine Physician

Northeast Healthcare Recruitment, Inc.
Buckeye, AZ

We are seeking a dedicated Family Medicine Physician to join our team in Buckeye, AZ. This full-time position offers an opportunity to provide comprehensive primary care services to a diverse patient…

View Details
Posted 2025-08-29

Full Time Cardiology Interventional Job Goodyear, AZ

CompHealth CompHealth
Goodyear, AZ

Goodyear is surrounded by desert vistas, golf courses, lakes, parks, palm-lined streets, and scenic mountain views of Sierra Estrella and White Tank Mountains. Located less than 20 minutes from downto…

View Details
Posted 2025-09-10

Veterinary Dermatologist

Pathway Vet Alliance
Tucson, AZ

Description Position at Thrive Pet Healthcare Dermatology for Animals (D4A) is seeking a Veterinary Dermatologist or Residency-Trained Veterinarian to join our Tucson team! This clinic is part of …

View Details
Posted 2025-09-12

Project Manager

SARGENTI
Phoenix, AZ

Job Description Job Description Position Description: Summary/Objective Architectural Project Manager is responsible for all phases of design and construction of projects from beginning to com…

View Details
Posted 2025-07-27