Assistant GM
- Translate the company's Vision and Values into individual and team goals.
- Align performance measures to support the achievement of business and restaurant goals.
- Model, recognize, and reinforce desired behavior (individual and team); align rewards (monetary and non-monetary) with these contributions.
- Determine employee career goals and monitor/document performance utilizing the People First System.
- Provide employees with support and opportunities to achieve their full potential.
- Regularly solicit employee feedback on supervisor/manager performance, utilize the Employee Satisfaction Survey results to provide feedback in helping supervisors/ managers develop their people skills
- Accountable for the successful resolution of employee concerns to satisfy the employee and ensure compliance with established policies. Address recurring concerns. Communicate major concerns to the Territory Director.
- Accountable for the successful resolution of guest issues. Address recurring issues. Communicate major issues to the Territory Director.
- Accountable for regulation compliance and customer service results.
- Accountable for successful implementation of marketing strategies.
- Oversee employee schedules to ensure employee's work/life considerations are balanced with needs of business.
- Ensure that inventory levels for food items are properly maintained in accordance with company guidelines through correct ordering procedures and efficiency usage and yield application.
- Generate a constant stream of candidates for Assistant General Manager positions by building relationships and brand recognition in the local community, in addition to development from within.
- Recruit, hire and develop Shift Managers and Assistant General Managers by leveraging the tools available.
- Objectively assess team performance relative to established goals. Accountable for developing and motivating restaurant team.
- Accountable for compliance to productivity and service standards by retaining a sufficient number of well-trained and productive employees.
- Serve as key interface between the restaurant management team and Field Support personnel.
- Accountable for successfully leading restaurant team through change. Communicate, show support, and be a champion of the change.
- Accountable for restaurant operations, ensuring strict adherence to company-wide QSC, safety and sanitation standards.
- Validate equipment is properly maintained to ensure productivity levels are met. Make decisions regarding repair or replacement of equipment and communicate contract options to Territory Director.
- Accountable for the successful execution of local marketing programs.
- Accountable for the successful resolution of operational issues within the restaurant.
- Attend required meetings. Move the business forward toward objectives by sharing input and feedback and identifying best practices.
- Ensure key deadlines are met through time management and delegation
- Anticipate, identify and correct system breakdowns to achieve guest satisfaction.
- Responsible for successful coordination, implementation and execution of new initiatives.
- Responsible for onboarding, administration and assignments.
- Develop strategic plans and tactics for the restaurant that are aligned with and designed to achieve area, regional and company-wide business objectives.
- Accountable for the financial performance of the restaurant according to business objectives developed with the Territory Director.
- Identify financial trends and performance improvement opportunities. Implement a SMART plan to resolve.
- Accountable for accurate financial data: payroll, cash and receipts, food costs, security of funds, and operating expenses.
- Accountable for accurate preparation and review of all financial reports
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