Assistant Box Office Manager
- Prepares or assist with preparation of a daily report of business transactions.
- Prepares nightly deposits and reconciliations.
- Supervises and schedules ticket sellers and completes weekly payroll.
- Processes group sales orders and complimentary ticket requests.
- Builds and modifies ticketed events in Ticketmaster.
- Coordinates with event promoters to establish the house scale for ticketed events.
- Maintains communication with ticket company representatives for updates and/or revisions in computer operations.
- Assists or prepares cash bank and daily accurate inventory of all tickets distributed and available for sale.
- Assists with preparation of the final Box Office statement for settlement of each event.
- Responds to customer complaints and service requests to maintain a positive rapport with the ticket buying public.
- Maintains files on each event that consist of seats on-hold for the building and promoter, complimentary ticket vouchers, event audits and ticket inventory schedules.
- Maintains accurate count of tickets sold, money received from ticket sellers and change banks
- Sells tickets as needed:
- Opens and or closes ticket window as required.
- Accurately dispenses tickets as requested by patrons; accepts payment and makes change accurately.
- Maintains accurate count when selling hard tickets or accesses computer for count of computer printed tickets.
- Maintains accurate record of daily balance of cash received, tickets sold and change bank/vault.
- Fills reservations for seats by telephone or mail, handles Will-Call window according to procedures.
- Demonstrates excellent customer service skills; responds promptly to customer needs; responds to requests for service and assistance; able to work independently and handle most box office questions without assistance.
- Efficiently and courteously answers questions concerning prices, seating and events. Gives information concerning coming attractions.
- Bachelor's Degree Preferred
- 2 years related experience required or equivalent combination of education and experience
- Experience in accounting and customer service essential
- Box office experience in a similar environment strongly preferred
- Supervisory experience desired
- Excellent communication, problem solving and organizational skills required
- Demonstrated knowledge of accounting and financial procedures, including record keeping and reconciliation
- Knowledge of supervisory principles and practices
- Ability to coordinate and schedule staff
- Excellent good customer service and public relations skills
- Demonstrated knowledge of ticket selling/box office operations
- Ability to count money, make change accurately
- Ability to work with minimal supervision
- Ability to work flexible hours based on events, including daytime, evening, weekends and holidays, as needed
- Must be able to speak, read, and write English
- Must have professional attitude and appearance
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