Members Sales & Service Specialist

Job Description

Job Description

The Member Sales & Service Specialist role is an important part of upholding not only the Club Pilates brand, but the Empowered Pilates standard. Member Sales & Service Specialists assist the Studio Manager with new membership sales, intro class booking and, supporting current members with their studio needs. Member Sales & Service Specialists are a key part in creating an inclusive community in the studio which is welcoming to all. They take pride and ownership in their community, work, results and studio. We accept applications on an ongoing basis.

BENEFITS & PERKS

• $15.00 per hour plus commissions

• Additional compensation from commission paid on sales

• FREE PILATES CLASSES

• Retail Discounts

• Opportunities for growth within the studios
  
  

RESPONSIBILITIES & DUTIES

• SALES is the top priority! You will focus on selling memberships, booking intro classes, and closing sales, with weekly sales calls and consistently surpassing sales and call goals and targets.

• Provide exceptional customer service by promptly responding to customer emails, text messages, and phone calls, ensuring all inquiries are answered the same day and escalating issues to management as needed. Deliver outstanding service in-person, over the phone, and via digital communication.

• Maintain a clean, orderly, and organized studio environment, ensuring the studio is in top condition and the space is always welcoming and ready.

• Take an active role in marketing efforts, including distributing marketing materials, participating in promotional events, and supporting initiatives to drive studio visibility and growth.

• Other duties as assigned

QUALIFICATIONS & SKILLS

• Strong communication and interpersonal skills in-person, on the phone, via email, and text; comfortable with public speaking in groups up to 12 people.

• Excellent sales and customer service skills, with a goal-oriented approach to achieving membership, retail, and service objectives.

• Proficient in using customer management software systems, and adaptable to a fast-paced, dynamic work environment.

• Punctual, reliable, and professional, with the ability to work effectively both independently and as part of a team.

• Capable of standing or sitting for up to 8 hours, with reliable transportation to the studio and occasional offsite events. Please note that this is a position in the service industry that may require that you be able to stand/sit/perch/walk, etc. for the entirety of your shift. You must be able to lift/push/pull/climb etc. as needed. You must be able to speak in a clear voice that can be easily heard.

COMPANY CULTURE & CORE VALUES
Our purpose is to provide an ENCOURAGING and INCLUSIVE community experience that empowers EVERYONE to live their best life. (We do this with the power of MOVEMENT through the Mind-Body connection of Pilates).

At our core, we are people who:

• ARE POSITIVE & ENTHUSIASTIC

• SUPPORT OUR COMMUNITY AND TEAM

• GROW OR DIE

Founded in 2007, Club Pilates is the nation’s largest and fastest-growing Pilates franchise with 1000 locations across 5 countries (and growing!). Due to its impressive domestic and international growth, Club Pilates has been ranked #1 on Franchise Times ' Fast & Serious in both 2019 and 2020, landed at #104 on Entrepreneur Magazine 's 2021 Franchise 500, marking its fifth consecutive year on the list, as well as appearing in Inc. Magazine 's Inc. 5000 list three years running.

We believe that Pilates is the path to a fuller, more satisfying physical existence. We believe that being in control of your body helps you to be in control of your life. And best of all, we believe that you can start anytime. Class formats are designed with the vision of making Pilates more accessible, approachable and welcoming to everyone. Club Pilates is also the first company to create a 500-hour Teacher Training Program designed to thoroughly and safely teach group Pilates apparatus classes along with TRX, Triggerpoint, and Barre.

Equal Employment Opportunity

Empowered Pilates is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

Accommodations

We are committed to creating an inclusive and accessible work environment. If you require reasonable accommodations to participate in the application process, to perform essential job functions, or to receive other benefits and privileges of employment, please contact Human Resources at [email protected].