Patient Care and Treatment Coordinator

Our nationally accredited team is currently seeking a treatment coordinator to provide administrative support and care collaboration to current and future clients and their families!

Our Mission : At Transitions Counseling and Consulting, we provide accessible, skilled mental health services for children, teenagers, and adults at convenient locations throughout Arizona. Our mission is to provide safe, high-quality mental health services in an ethical environment that embraces diversity and to train the next generation of therapists to also do so competently and confidently. We strive to be an organization that others enthusiastically recommend to their friends, families, and colleagues – whether for treatment, training, or a career – based on our empathy, technical skill, and the support we give to one another and all those we serve.

Flexible compensation options:

• Hourly employee (benefits included) at $17.00 - $19.00 per hour
• Contracted (benefits not included) at $22+ per hour

What we provide:

We focus on taking great care of our team so they can focus on taking great care of our clients! We offer the following benefits for full-time employees:

• Competitive Compensation: Flexible compensation options available to match your needs
• Generous Time Off : Receive 180+ hours off in your first year, including PTO, sick time, holidays, and your birthday.
• Comprehensive Health Coverage : Choose from multiple BCBS medical plans, including access to Blue365 for discounts on apparel, fitness, travel, and more.
• Dental & Vision Plans : Comprehensive coverage to keep you and your family covered.
• Retirement Savings : 401(k) to help you plan for the future.
• Health Savings Account (HSA) : Employer-matched contributions to support your healthcare needs.
• Dependent Care FSA : Tax-advantaged savings for childcare and dependent care expenses.
• Wellness Resources : Access to the Sharecare wellness platform for health tools, resources, and personalized support.
• Professional Growth: Advancement and specific focus opportunities
• Collaborative Culture: Join a team with a strong, supportive culture and robust back-office support for care coordination, scheduling, and billing.

What you'll do at work:

• Meet with clients and their families in person and via secure platforms to schedule first appointments and review and establish financial agreements
• Answer client questions about treatment options, accounts, and balances
• Communicate with a variety of other healthcare partners (healthcare providers, hospitals, insurance representatives) to coordinate seamless referrals for treatment
• Track and follow-up on incomplete documents and financial agreements by phone, email, and secure text messaging
• Track and follow-up on client attendance and absence from group-based services
• Contact insurance plans and perform eligibility verifications and authorizations for care

Qualifications include :

• Minimum: High school graduate or equivalent
• Experience in a healthcare or behavioral health setting preferred
• Experience working with an electronic healthcare record (EHR) preferred
• Strong basic computing skills with Microsoft Office programs (Word, Excel)
• Must have excellent organizational skills, ability to work well with frequent interruptions, and ability to communicate with a variety of others in a manner that is direct, clear, courteous, and tactful in person, by phone, and by email
• Provide current level one fingerprint clearance card issued by the Arizona Department of Public Safety and renew as applicable.
• Continuously maintain active Cardiopulmonary Resuscitation (CPR) and first aid certification.

Transitions Counseling and Consulting conducts candidate evaluations, interviews, and hiring decisions with real people, not AI.