Key Account Manager

Job Description

Job Description

We are recruiting for a Key Account Manager who will serve as the primary liaison between the Company and the Customer to facilitate the efficient delivery of products and services. The Key Account Manager leads a cross-functional team that includes members from sales, engineering, purchasing and operations to provide excellent customer service and achieve program objectives for delivery, cost and quality.

Essential Duties and Responsibilities

• Manages customer programs from purchase order through final delivery, with a drive to provide Superior Customer Service .
• Coordinates internal and external resources to ensure efficient execution and on-time delivery of current orders, projects, and new program launches.
• Establishes and cultivates excellent internal and external customer relationships while serving as the primary interface with our customers to answer questions, resolve issues and provide information.
• Works with Engineering and Operations Teams to ensure quality products are produced per customer specifications.
• Coordinates with internal and external teams to align ABT commitments with customer needs and deadlines. Works to remove roadblocks that could impact these commitments and elevates internally and externally where necessary.
• Regularly communicates with and updates customers regarding program progress, delivery dates, and metrics.
• Investigate and resolve customer concerns, including return materials, pricing and delivery issues. Reconciling supporting data and systems to ensure customer satisfaction and clearing challenges when necessary
• Creates, maintains and monitors Actions Register for each program to ensure timely resolution of all open actions.
• Performs risk management and escalates to management appropriately.
• Become fluent in purchase order requirements and/or long-term agreements in order to ensure compliance with internal and customer standards, processes and procedures.
• Ensures that all technical communications and shipments to customers are in compliance with ITAR.
• Performs other duties as assigned by Manager.

Qualifications/Requirements

• Bachelor's Degree
• Excellent problem-solving skills
• Excellent customer service and communication skills
• Proficient in Microsoft Office applications

Qualifications/Preferred

• Documented technical experience
• Experience reading and understanding technical drawings, designs, and specifications
• Program Management experience
• Ability to understand customer quality, commercial, and technical requirements