Service Lead Technician

About EndSolutions Communication, LLC,

EndSolutions Communications is a leading provider of comprehensive communication solutions, specializing in delivering high-quality services to businesses across various industries. With a focus on innovation and customer satisfaction, we strive to exceed our clients' expectations by offering tailored solutions to meet their unique communication needs.

Position Overview: The Service Lead Communications Technician will act as the on-site coordinator and crew supervisor for any assigned projects. The Service Lead Comm Tech’s task will ensure job completion according to company and customer quality and safety requirements while maintaining the efficiency of the staff assigned to the project. The Service Lead Comm Tech excels in troubleshooting and resolving technical issues across diverse installations. The Service Lead Technician will often act as the liaison between the Customer and ESC.


Job Duties and Responsibilities:

1. The Service Lead Communications Technician will manage cabling projects, conduct advanced testing of copper and fiber installations in commercial buildings, and ensure adherence to best practices and safety standards.
2. The Service Lead Communications Technician will consistently run service crews, assume responsibility for effective performance and provide necessary training; hold weekly safety meetings; initiate performance related communications and escalate to Service Manager if necessary.
3. The Service Lead Communications Technician will design telecommunication spaces, plan pathway routes, implement bonding and grounding procedures, and labeling.
4. The Service Lead Communications Technician will coordinate with the Service Project Manager to ensure productivity, job completion and compliance with project budget.
5. The Service Lead Communications Technician will p roficiently complete all EndSolution Communication documentation accurately and on time, including all digital processes such as Clock Shark, (i.e., Timesheets, PTO requests, Payroll information verification, material transfers, work orders, change orders, tool transfers and others as required.)
6. The Service Lead Communications Technician will perform quality checks; coordinate moves and cut sheets for voice, data, fiber, hardware cross connects; prepare red-lined as-built drawings.
7. The Service Lead Communications Technician will serve as main on-site customer contact for questions and/or concerns; attend facility and constructions meetings as needed.
8. The Service Lead Communications Technician will complete other duties as assigned.

Physical and Mental Requirements:

• Must be self-motivated, positive in approach, professional and help create, develop, and implement project process improvement(s).
• Ability to work well under pressure and handle emergencies
• Must have excellent written and spoken communication skills.
• Must be flexible in constantly changing conditions such as start times, locations

• Must promote the Company culture and mission to all employees, vendors, clients, and business partners and interact in a professional manner at all times.
• Must be able to act as the Company liaison for interface with customer representative(s).
• Must possess proven problem-solving skills, critical thinking skills and the ability to effectively read, write and give oral presentation(s).
• Must be able to work at heights, off a ladder and in confined spaces, lift up to 50 pounds and move up to 75 pounds.
• Must be able to see and distinguish different colors, read small print and hear and recognize audible signals such as dial tones.
• Must be able to travel cities throughout Arizona and/or regional territory as needed.

Education, Certification, License, and Skill Requirements:

• Must possess at least a High School diploma or GED equivalency.
• Must possess a minimum of three (3) years of experience in telecommunications or a related technical field.
• Must be able to install, terminate (Mechanical to Fusion) and service fiber.
• Must possess a minimum of 3-4 years supervisory and/or managerial experience.
• Must possess and be able to effectively use the tools listed above.
• Must have proven skill level to interpret blueprints and other project documents, including but not limited to, specifications, reporting and quality requirements.
• Must know the universal communications color codes.
• Must possess and be proficient with the listed tools
• Must be proficient with Microsoft Office (Word, Excel and MS Project).
• Must meet Company minimum driving standards.
• Must be proficient with Fluke DSX2-5000 Copper / Fiber / OTOR.

EndSolution Communication LLC (ESC) is dedicated to making a difference for our employees, customers and community. Our employees enjoy a work culture that promotes teamwork, commitment, persistence and accountability.

EndSolution Communications benefits include benefits like health care, paid time off, and retirement savings.