Office Manager

Job Description

Job Description

Job Description

At the office of Matthew Cavendish, DDS, PLLC, we’re more than just a dental practice—we’re a team dedicated to excellence, innovation, and a supportive culture. Since 2007, we’ve grown into one of Arizona’s most respected dental offices, proudly serving the communities of Phoenix, Scottsdale, Cave Creek, and beyond.

Our team thrives in a workplace that blends advanced, proven technology with a welcoming, family-like atmosphere. From digital x-rays with less radiation to intraoral cameras, cavity-detecting DIAGNOdent systems, and laser dentistry, we embrace tools that allow us to provide the highest level of care while making our work easier and more effective.

We believe in creating an environment where every team member feels valued, supported, and empowered to grow. If you’re looking for a place where innovation meets compassion—and where your contributions truly matter—you’ll find it here.

Our office managers serve as leaders and are the heart and soul of the practice. Our managers focus on partnering with our doctors to optimize practice performance and provide the best patient experience. By joining our team, you will have: Time Off: Up to 3 weeks PTO (*CA/MN* Up to 3 Weeks Collective Paid Time Off)+ 8 Paid Holidays (PTO rolls over!)

• Parental Leave: Up to 3 weeks paid

• 401(k) Match

• Health Benefits: Medical, dental, vision, HSA & FSA + earn up to $2,000/year when selecting our quality care plans

• Employee Assistance Programs: Free 24/7 support for personal, financial & legal issues

• CE & Growth: SPEAR access + continuing education

• Wellness Perks: $28/month gyms, 12K+ on-demand workouts when selecting our quality care plans

• Pet Insurance: Flexible plans + 24/7 telehealth for your pet

Key Responsibilities

• Post insurance and patient payments, verify insurance, and appeal denied insurance claims

• Check in patients and preparing and presenting simple treatment plans

• Complete end of day

• Run daily, weekly, and monthly reports from practice management system

• Conduct daily huddle meetings

• Establish schedules and work assignments for team members according to workload, space, and equipment

• Identify problems, provide training to team members, and deliver feedback

• Maintain Practice Management System to store accurate data and produce reports.

• Authorize expenditures to budget.

Competencies and Qualifications:

• Ability to delegate tasks effectively

• Proactively manage performance expectations

• Prioritization of competing commitments and initiatives

• Ability to manage up, across and down effectively

• Strong verbal and written communication

• Customer service experience

• Leadership and management experience

• Dental office experienced (preferred)

Additional Information:

We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

Working Environment & Physical Requirements

Working conditions include those typically seen in an office environment. Prolonged periods of sitting at a desk and working on a computer. Must be able to lift to 15 pounds at times.