Escrow Support Processor

Who We Are

Join a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit

What We Do

Found typically in centralized processing (rather than an individual branch setting). Provides centralized clerical processing of all documents connected with the initiation or closing of escrows, relieving branches of high volume paperwork. Communicates information and instructions to escrow branches, but not to customers. Come join our Mesa, AZ branch of First American, where we recognize our true worth is our people. We are looking to add an Escrow Assistant to our growing team. In this role you will work in a dynamic, fast-paced setting supporting our Escrow team in a variety of ways including customer support and administrative duties. This position plays a key role in making the dream of home ownership a reality.

What You'll Do:

• Provide a wide range of support to a team of Escrow Support Processors and Escrow Officers.
• Perform work that is very similar to associate level, although tasks may be slightly more complex with greater experience and knowledge.
• May work on escrow openings and closings.
• Perform clerical functions to set up (open) escrow files.
• Prepare correspondence, escrow files and orders preliminary title reports.
• Perform fund disbursements.
• Prepare and deliver closing statements and closing letters.
• Schedule and provide instructions to couriers.
• Order payoffs, liens, homeowner association documents and evidence of insurance.
• Distribute preliminary report.
• Communicate with branches, as needed.
• Follow functional area’s processes and procedures in daily activities; Troubleshoot as needed.
• Actively contribute to the results of a team and works toward achieving goals and objectives.

What You'll Bring:

• Must be able to follow Escrow Procedures and have awareness of regulations governing escrow process
• Working knowledge of fundamental concepts, practices and procedures of department/field
• Good verbal and written communication skills
• Establishes effective working relationships at the work group level
• High school diploma or equivalent
• 1-2 years escrow processing experience

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.