Customer Value Account Executive

Job Type

Full-time

Description

We are on the lookout for an Customer Value Account Executive to join our growing team!

Who are we?

Lofty is a leading SaaS platform transforming how residential real estate agents, teams, and brokerages manage their businesses. We empower clients to succeed by providing innovative tools that enhance lead generation, streamline workflows, and optimize growth opportunities. We are seeking a dynamic Customer Value Account Executive to focus on expanding existing customer accounts. This role is crucial in driving revenue growth by identifying upsell opportunities and introducing new products to our current client base. If you thrive in a collaborative environment and excel at consultative selling, we invite you to join our high-performing sales team.

What’s the job?

Lofty is seeking a dynamic and motivated Customer Value Account Executive focused on expanding existing customer accounts. This role plays a pivotal part in driving Lofty’s growth by identifying upsell opportunities, introducing new products, and strengthening client relationships within our current customer base. If you thrive in a collaborative, fast-paced environment and excel at consultative selling, this is an opportunity to join a high-performing sales organization and directly impact Lofty’s continued success.

• Conduct engaging product demonstrations for add-on modules, lead generation tools, and platform upgrades with existing clients.
• Identify, strategize, and close upsell opportunities in collaboration with the broader sales team and leadership.
• Use social selling, outbound calls, and other prospecting techniques to expand your pipeline and engage high-potential accounts.
• Manage and grow a pipeline of upsell opportunities using Lofty’s CRM and proprietary tools.
• Deliver exceptional customer service by addressing basic client inquiries and potential cancellations, routing them to the appropriate internal teams when needed.

What’s the work location?

You’ll be based out of our stunning, light-filled headquarters in the Warehouse District of Downtown Phoenix—a 17,000-square-foot space designed for collaboration, creativity, and connection. During onboarding and training, you’ll work in-office five days a week to build momentum, meet your teammates, and ramp up with hands-on support. Once key KPIs and performance metrics are met, you’ll transition to a hybrid schedule of three in-office days per week—giving you the flexibility to balance focused work and in-person collaboration.

What’s the earning potential ($$$)?

First year earnings? Start with a base of $50,000 and an estimated OTE of $100,000. Top performers consistently exceed their OTE, combining base pay and uncapped commissions. The more you engage and close, the more you earn — with strong potential for advancement within Lofty’s growing sales organization.

Requirements

What are we looking for?

• 3–5 years of experience in a quota-driven sales environment.
• 1–2 years of experience with CRM platforms (e.g., Salesforce, HubSpot).
• 1–2 years of experience using screen-sharing tools such as Zoom or Microsoft Teams.
• Proven track record of prospecting, upselling, and closing new opportunities.
• Excellent communication skills with the ability to translate complex technology into client value.
• Strong organizational and time management skills with acute attention to detail.
• Creative problem-solver who thrives in a fast-paced, evolving environment.
• Collaborative and team-oriented, with a willingness to share strategies and learn from peers.
• Self-motivated with a strong sense of accountability and ownership over performance.
• Demonstrated success operating in a goal-driven, metrics-based environment.

Anything else? Absolutely! Benefits and Perks:

Benefits

This is a place where every day we are inspired by our teammates, encouraging each other to be our best. The environment is friendly and supportive! And we feel it’s important to reward our team with competitive pay and benefits. Here are some of the highlights:

• Health Insurance: FREE medical coverage for employees for one of our plan options! And the ability to add dependents or choose an alternative plan and still receive a credit to keep costs down.
• Paid Time Off: Work hard, play hard! In addition to 10 holidays, we offer three weeks of paid time off so that you can achieve a healthy work-life balance.
• Paternity Leave: We support our team members as they grow their families! Once you qualify for FMLA, you are eligible to receive up to 6 weeks of paid paternity time to bond with a new child.
• Employee Assistance Program: We are proud to offer free access to SupportLinc, a global platform that provides on-demand care as you navigate personal or professional challenges. This confidential and compassionate support system is available to you and your family members anytime you need help.
• Team Building: We may work across time zones and countries, but we’re still united. We host a monthly schedule of virtual team activities, town halls, open Q&A sessions, and other special events…so many fun ways for us to connect and support one another.
• Growth Opportunities: When our people grow…we grow! We offer leadership training, development journeys for core teams, and coaching/mentoring opportunities. Constant growth and development are inherent in our culture.
• Tools To Do The Job: We ensure you are hooked up with the tools, equipment, and systems you need. We begin the process prior to your start date, so you are ready to rock ‘n roll on your first day.
• What Else? We provide a 401(k) company match and 100% company-paid life/AD&D insurance/short-term disability. Our ultimate goal is to support you and your overall wellness.

Join our growing team and let’s have fun building this business together!

Salary Description

$50,000 USD + Commissions