Guest Services Attendant

Job Description

Job Description

LOCATION: The Salvation Army - Ray and Joan Kroc Corps Community Center - Phoenix, Arizona

STATUS: Part-Time/Non Exempt

Mission Statement:

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Position Summary:

The Guest Services Attendant is a trustworthy conduit through which parents and youth of the community can connect to the Kroc Center. The Guest Services Attendant may be responsible for connecting, leading, and developing the youth in various programs and activities including the Computer Lab, Library, Game Room, Rockwall, and Child Watch at the Kroc Corps Community Center. The Guest Services Attendant will collaborate with the Guest Services manager to help see through the vision of the Kroc ministry programming. The underlying theme of all established programs will be to express the love of Jesus Christ and to reach out to the community’s youth no matter where they may stand in their walk of faith.

Qualifications:

• Must be a minimum of 18 years old.
• Strong desire and ability to work with parents and youth.
• Ability and confidence to assist in teaching a variety of activities.
• Possess customer service skills including complaint resolution principles, practices, and procedures.
• Maintain a professional attitude and approach to problem-solving and crisis situations.
• Must have the ability to maintain a non-judgmental attitude in working with customers, clients, members, and staff.
• Must be able to work independently with minimal supervision.
• Must have excellent verbal and written communication skills to communicate and coordinate efforts with Kroc Center personnel, community leaders, community organizations, and the general public. Read, write, and communicate in English to be able to perform job duties.
• Thrive in a team-oriented environment and be a team player.
• Must be able to maintain strict confidentiality as needed.
• Complete all Protecting the Mission training.
• Must be able to pass a criminal background check.

Responsibilities:

• Carry out position-specific responsibilities in the following areas: Library, Game Room, Computer Lab, Child Watch, and Rock Wall.
• Assist other Kroc staff in working to carry out successful programs and events.
• Build relationships with guests and connect them to spiritual advice and opportunities.
• Ensure that parents and youth alike view the Kroc Center as a safe area for youth and a place to turn in time of need.
• Serve as a positive role model for the youth of the community.
• Use appropriate positive discipline consistently.
• Practice vigilant supervision at all times.
• Calmly handle security and crisis situations.
• Verify membership status through the Point-of-Sale system and adhere to proper check-in/check-out procedures.
• Maintain progressive knowledge of all programs and facilities.
• Be responsible for maintaining the order and cleanliness of the short-term childcare facilities when in use.
• Enforce all rules that pertain to Child Watch and the facility on a consistent and fair basis.
• Promote positive family relationships.
• Implementation and coordination of both daily and weekly activities.
• Display integrity, enthusiasm, and sound moral judgment.
• Relate joyfully and sensitively to the youth of all ages.
• Be responsible for maintaining orderliness and cleanliness in the areas where you work.
• Attend staff meetings as assigned.
• Maintain confidentiality and comply with Salvation Army Protecting the Mission guidelines.
• Maintains a positive work atmosphere by behaving and communicating in a manner that fosters good relationships with clients, co-workers, and managers. This includes, but is not limited to, such actions as the resolution of conflicts in a professional manner; courteous treatment of staff, visitors, and clients; respect of others’ property and person; and professional and appropriate communication to and about clients, co-workers, and supervisors.
• Other duties as assigned.

PHYSICAL REQUIREMENTS:

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.

While performing the duties of this job, the employee is regularly required to walk, stand, climb or balance, stoop, kneel, crouch, crawl, and reach with hands and arms on a continuous basis. The employee must regularly lift and/or move up to 20 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus. Must have the ability to operate a telephone, a desktop or laptop computer, as well as the ability to access and produce information from a computer, and to understand written information.