Client Experience & Front Office Coordinator

Job Description

Job Description

Salary: $25-28 DOE

Position Summary:

We are seeking a highly polished, detail-oriented professional to manage our front office and deliver a

consistently elevated client experience. This role serves as the first point of contact for clients and is

responsible for maintaining a presentation-ready environment across all client-facing areas of the office.

This position blends hospitality, administrative support, and front-of-house coordination in a high-end,

design-focused environment.

Key Responsibilities:

Client Experience & Hospitality

Greet clients and visitors with professionalism, confidence, and warmth

Provide beverage service (coffee, water, wine, and light refreshments) for client meetings

Prepare and maintain conference rooms for client meetings

Anticipate client needs and ensure a seamless, high-end experience from arrival through

departure

Front Office & Environment Management

Maintain a consistently clean, organized, and presentation-ready front office and reception area

Ensure all client-facing spaces (lobby, conference rooms, and visible work areas) are maintained

to a high standard at all times

Proactively address minor presentation items (e.g., tidying surfaces, resetting spaces) and

coordinate with internal teams or cleaning services for larger needs

Coordinate internally to ensure the office remains tour-ready throughout the day

Identify and address presentation issues proactively or escalate as needed

Administrative Support

Answer and direct incoming phone calls

Manage incoming and outgoing mail and deliveries

Assist with scheduling and calendar coordination

Maintain accurate client records and update internal systems (CRM)

Operational Support

Assist with preparation of client proposals and presentation materials

Track and manage office supplies and inventory

Coordinate with vendors and service providers

Support internal team members with administrative and coordination tasks
Qualifications:

2+ years of experience in a client-facing role (hospitality, front office, or administrative support)

Strong communication and interpersonal skills

Professional presence aligned with a high-end client experience environment

High level of attention to detail and situational awareness

Ability to multitask and prioritize effectively in a dynamic environment

Ability to take ownership of front-of-house operations and maintain standards independently

Demonstrates pride in delivering a high-quality, well-presented experience

Experience in hospitality or beverage service strongly preferred

Compensation:

Hourly rate: $25$28/hour, depending on experience

Full-time position

Weekdays 8am-5pm

Benefits and generous PTO available

Work Environment:

High-end office setting with a strong emphasis on design, presentation, and client experience

Team-oriented environment with shared responsibility for maintaining a clean, organized, and professional workspace