Cyber Security - Technical Operations Specialist

Job Description

Job Description

About the Role

We’re looking for a tech-savvy Technical Operations Specialist who is eager to learn and thrive in a dynamic training environment. This role combines administrative and customer service functions with a strong technical focus, making it ideal for someone who enjoys problem-solving, learning new systems, and supporting operations in a technology-driven setting.

What You’ll Do

Technical & Operational Support

• Learn and maintain Learning Management Systems (LMS) and other training platforms.
• Configure, update, and troubleshoot systems as needed.
• Support instructors with technology during training sessions.
• Step in across departments to provide hands-on operational support.

Student & Training Support

• Assist students with class and training-related questions, especially around technology or access.
• Provide professional customer service to ensure a smooth and positive learning experience.

Administrative & Executive Assistance

• Manage scheduling and coordinate travel arrangements for leadership.
• Handle professional business communications.
• Process invoices, perform data entry, and maintain spreadsheets.

What We’re Looking For

• Strong technical aptitude with the ability to quickly learn and adapt to new systems.
• Prior experience in customer service, administrative support, or training environments.
• Experience in education or training is a strong plus.
• Interest in the technology or cyber security industry is highly valued.
• Strong organizational and multitasking abilities.
• Excellent written and verbal communication skills.
• Degree preferred but not required.
• Social media, publishing, or AI experience is a plus (not required).

Why You’ll Love This Opportunity

• Be part of a small, growing company where your contributions make an immediate impact.
• Gain valuable exposure to the cyber security training industry .
• Take on a role that blends technical operations, executive support, and student services — perfect for someone who wants variety and growth.

Location: Mesa, AZ (Onsite)

Pay Rate: $25/hr DOE

Schedule: Monday-Friday 8:30 AM – 5:00 PM Company Description

About Pinnacle
The Pinnacle Groups work hard to pair top talent with great companies. We truly care about your success and your future, which is why we take the time to truly get to know both the employer and employee to make sure it’s a good match. We’re not just filling a seat, we’re building futures. Our service separates us from other staffing firms and has landed us on the Inc. 5000 fastest growing companies list. We currently build futures in Kansas City, Topeka, Wichita, Des Moines, Denver, Omaha, Dallas-Fort Worth, Phoenix, Tucson, Orlando, Jackson, MS and Las Vegas markets.

EOE: Pinnacle provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Company Description

About Pinnacle\r\nThe Pinnacle Groups work hard to pair top talent with great companies. We truly care about your success and your future, which is why we take the time to truly get to know both the employer and employee to make sure it’s a good match. We’re not just filling a seat, we’re building futures. Our service separates us from other staffing firms and has landed us on the Inc. 5000 fastest growing companies list. We currently build futures in Kansas City, Topeka, Wichita, Des Moines, Denver, Omaha, Dallas-Fort Worth, Phoenix, Tucson, Orlando, Jackson, MS and Las Vegas markets.\r\n\r\nEOE: Pinnacle provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.