WIC Clerk

Job Description

Job Description

Position Summary: Under the supervision of the WIC Director, the Clerk performs administrative support within WIC clinics. This position serves as the first point of contact for WIC participants and community members, providing courteous, professional, and customer-focused service. This position is responsible for ensuring program compliance, maintaining high-quality client services, and representing the clinic in community events. The clerk ensures that clinic activities align with federal, state, and local guidelines while supporting a collaborative and efficient clinic environment.

Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Performs front desk reception activities, including answering phones, responding to questions, scheduling appointments, accepting and distributing mail, and providing information to the public and other agencies.
• Checks in clients when they arrive for WIC services.
• Schedules and re-schedules participant appointments according to processing standard requirements.
• Informs public and agency workers on a variety of health promotion and disease prevention programs available.
• Adheres to the confidentiality standards of applicable Privacy Acts.
• Determines eligibility, and explains eligibility criteria, participant responsibility and WIC policies.
• Accurately documents information on residency, income, and family situation in a computerized participant database.
• Issues food benefits to eligible WIC participants.
• Maintains security and inventory of food benefit supplies.
• Participates in community outreach activities.
• Attends meetings, trainings, and conferences as required.
• Explains program procedures, regulations, processes, and time frames to applicants and representatives.

Competencies: To perform the job successfully, an individual should demonstrate the following.

Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations; uses reason even when dealing with emotional topics.

Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.

Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.

Impact & Influence - Pursues and wins support for ideas; displays ability to influence key decision-makers; achieves win-win outcomes; uses authority appropriately to accomplish goals; addresses divergent opinions.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience: High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience.

Language Ability: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.

Mathematical Ability: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and draw and interpret bar graphs.

Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills:

• Microsoft Office Suite (Word, Excel, PowerPoint, Access, Publisher, Outlook)
• Google Suite (Docs, Sheets, Etc.)
• HANDS software

Certificates and Licenses:

• Fingerprint Clearance Card

Supervisory Responsibilities: This job has no supervisory responsibilities.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to stand; walk and talk or hear. The employee is frequently required to sit; use hands to finger, handle, or feel and reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions and perform any other related duties, as assigned by their supervisor.

WCHC’s Expectations of all Employees

• Adheres to all WCHC Policies and Procedures
• Conducts self in a manner that represents WCHC’s Values at all times
• Maintains a positive and respectful attitude with all work-related internal and external contacts
• Communicates regularly with supervisor about Departmental and WCHC concerns
• Consistently reports to work on time, prepared to perform the duties of the position
• Meets productivity standards and performs duties as workload necessitates
• Actively participates in all required trainings
• Empowered to provide outstanding service to all customers

Company Description

Wesley Community & Health Centers is a local, non-profit, federally qualified health center committed to providing high-quality primary care to all individuals, regardless of insurance status. Our two Phoenix and one Mesa locations offer comprehensive, patient-centered medical services.

Beyond healthcare, we empower our community through programs like:
* After School - Strong Youth Strong Community
* Neighborhood Revitalization
* Nutrition
* Adult Education
* Financial Literacy

By partnering with local businesses and organizations, we strive to improve the overall health and well-being of our community members.

Company Description

Wesley Community & Health Centers is a local, non-profit, federally qualified health center committed to providing high-quality primary care to all individuals, regardless of insurance status. Our two Phoenix and one Mesa locations offer comprehensive, patient-centered medical services.\r\n\r\nBeyond healthcare, we empower our community through programs like:\r\n* After School - Strong Youth Strong Community\r\n* Neighborhood Revitalization\r\n* Nutrition\r\n* Adult Education\r\n* Financial Literacy\r\n\r\nBy partnering with local businesses and organizations, we strive to improve the overall health and well-being of our community members.