Junior RF & Support Technician/ Engineer

Job Description

Job Description

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Scope of the Role
This position forms part of the functional group Client Services, as a Junior RF Support Technician/Engineer you are working closely with the Sales, Development and Marketing teams. This is a key and varied role within MiMOMax requiring a high level of technical and strong communicative skills, extended product knowledge and experience and self-motivation to fit and work in a small company environment.

Position Title: Junior RF Support Technician/ Engineer
Work Mode: Full time, Non-exempt, On-site
Functional Group: Client Services
Reports to: General Manager North America (indirect to GM Client Services)

The primary responsibilities of this position are:
- provide (remote/on-site) technical customer support (including but not limited to providing investigation and diagnostics to ensure rapid resolution of any product or customer related issues and ensuring that gained knowledge and information is captured and transferred/made available to the wider support team)
- perform in-house hardware and radio diagnostics/testing and repair
- perform radio and duplexer retuning and runup
- coordinate with Logistics on production and shipment of MiMOMax products
- liaise with contract manufacturer(s) and suppliers
- provide onsite/in-field installation and/or -support where required
- provide customer-, partner- and internal product training, including contribution to development and maintenance of training material and -frameworks where required
- provide after hours on call support
- perform other (client services and non-client services) tasks and responsibilities from time to time
- travels, domestic and international, to assist other offices, partners/dealers and customers to provide support.

This role may require from time to time deployment into other functional areas (including tasks and responsibilities related to those areas), when necessary to achieve the team and company goals.

The Support Technician/ Engineer will require broad technical RF and radio communications (incl. LTE, pLTE, NBIOT) skills and Ubiik Mimomax solution knowledge and experience across all provided products (including features and functionalities) and services, including most commonly use of Ubiik Mimomax products across the Ubiik Mimomax customer base.

Functional Outcomes
Technical & Customer Support
- Act as a primary contact for all post-sales product and system support issues, queries, and requests.
- Handle support cases through a Service Desk, following ITIL-based standards to ensure SLA compliance.
- Collaborate with internal stakeholders to offer timely diagnostic updates, troubleshooting status, and resolutions to customers.
- Log, update, and drive all customer tickets (incidents, queries, and requests) to closure with efficiency and professionalism.
- Install and commission Ubiik Mimomax and Ubiik Inc. systems per project briefs and acceptance test plans.
- Perform system run-up and debugging of customer deployments.
- Coordinate and execute the RMA (Return Merchandise Authorization) process, including hands-on debugging, repair, and retuning of returned units.
- Support the equipment configuration, demo setup, and field testing tasks
- Assist in clearing backlogs of hands-on technical work, allowing senior team members to focus on product development and customer onboarding.
- Provide on-call/out-of-hours technical support as needed.

Knowledge Sharing & Documentation
- Share knowledge across the Support team and with customers via documentation, training, and internal presentations.
- Contribute to:
o Technical training materials
o Customer Release Notes
o Acceptance test specifications and execution
o Knowledge base articles and FAQs

Hardware & RF Support
- Conduct hardware testing and diagnostics, including fault isolation and repair.
- Build and run up product prototypes; assist in retuning radios and duplexers.
- Support component provisioning, sourcing, and evaluation.
- Set up and configure RF tools and equipment independently.
- Contribute to RF design validation and assist with test jigs and prototype verification.

Team Membership & Operational Alignment
- Work with management to define achievable and measurable goals aligned with company objectives.
- Support cross-functional collaboration with Sales, Product, and Engineering teams.
- Attend regular review meetings to assess progress against objectives.

Experience
- 1-3 years experience in wireless communications product support role, including IP networking configuration and LTE

Qualifications
Required:
- A degree in Electronics, Electrical Engineering, Radio Systems, or Communications Engineering;
OR equivalent hands-on experience in RF systems, testing, and technical support.
- Alternatively, a U.S.-recognized associate degree or technical diploma in Electronics Technology, RF/Microwave Technology, or a related field.

Preferred (not mandatory, but advantageous):
- FCC General Radiotelephone Operator License (GROL)
- ETA International certification, such as Certified Electronics Technician (CETa), Certified Service Technician (CST), or Wireless Communications (WCM)
- CompTIA A+ or Network+ certification (for combined RF/network support roles)
- Exposure to LTE, pLTE, NB-IoT, or related wireless technologies

Skills
Professional skills
- Strong collaboration skills across teams and time zones
- Proactive, self-motivated, and able to work independently
- Highly organized with excellent communication and customer relationship skills
- Strong troubleshooting skills and familiarity with RF testing tools (e.g., spectrum analyzers, signal generators, network analyzers)
- Basic understanding of IP networking and electronic system integration
- Clear communication skills with the ability to work across technical teams and with end users
- Professional, honest, and empathetic in customer interactions
- Results-driven with a strong sense of ownership and accountability

Technical skills
- Good understanding of wireless and mobile network technologies, especially LTE, pLTE, and NB-IoT
- Familiar with RF technologies and practical applications
- Knowledge of data communications systems and protocols
- Working experience with IP networking and basic troubleshooting
- Proficient in Microsoft Office tools, including presentation and documentation applications
- Comfortable using support tools relevant to Ubiik Mimomax radio products