Insurance Customer Service Rep

Job Description

Job Description

At Country Financial, we're looking for an enthusiastic and dedicated Insurance Customer Service Rep to join our dynamic team in Mesa, Arizona. We pride ourselves on offering a flexible hybrid work environment that promotes work-life balance while fostering personal and professional growth. As a valued member of our team, you will be at the forefront of delivering exceptional customer service, maintaining client satisfaction, and building lasting relationships.

Your role will involve addressing customer inquiries and processing policy requests efficiently, ensuring our clients receive the best solutions tailored to their needs. At Country Financial, you will find an inviting and supportive atmosphere where your positive energy and dedication to exceptional service are celebrated. If you are passionate about helping others and keen to contribute to a well-respected financial services team, we encourage you to apply. We are excited to welcome a colleague who shares our commitment to quality service and client satisfaction.

Hourly Base Salary + Commission + Bonus Opportunities

Mon-Fri Schedule

Career Growth Opportunities

Paid Time Off (PTO)

Work-Life Balance

Long-Term Career Growth

Sign on Bonus

Holidays Off

Life Insurance

• Client Support: Provide exceptional service to clients by addressing inquiries, resolving issues, and offering information on insurance policies.
• Claims Assistance: Guide clients through the claims process, ensuring a thorough understanding and efficient handling of claims.
• Policy Management: Assist clients in managing their insurance policies, including renewals, adjustments, and cancellations as needed.
• Record Keeping: Accurately maintain client records and update policy information within the company database.
• Problem Resolution: Identify and resolve client concerns promptly for enhanced satisfaction and loyalty.
• Communication: Engage with clients via phone, email, and in-person meetings, ensuring a welcoming and supportive experience.

• Educational Background: High school diploma or equivalent is required; a bachelor's degree in related fields is a plus.
• Experience: Prior experience in customer service or insurance is highly desirable.
• Communication Skills: Excellent verbal and written communication skills are essential for client interaction and support.
• Problem-Solving: Strong analytical skills to identify and resolve customer issues efficiently.
• Technology Proficiency: Comfortable using Microsoft Office Suite, CRM software, and other relevant tools.
• Flexibility: Ability to adapt to various customer service scenarios and a hybrid working model.
• Interpersonal Skills: Demonstrated capacity to build and maintain relationships with clients and colleagues.
• Attention to Detail: High level of attention to detail and accuracy in managing customer information and policies.
• Licensing: State insurance license preferred or the willingness to obtain one within a specified timeframe.