Customer Success Specialist

Who is 1stMILE?
We're not just another software company – 1stMILE is a FinTech powerhouse that's
revolutionizing how automotive repair businesses handle their finances and operations.
Our SaaS solutions transform how automotive repair and tire shops manage their money,
metrics, and growth. For over 25 years, we've continuously evolved our cutting-edge
financial technology to help shop owners maximize their profitability and streamline their
operations. By combining advanced financial technology with deep industry expertise, we
deliver solutions that drive real bottom-line results for our clients.

We are looking for a Customer Success Specialist to drive customer engagement through
relationship building and training.

What you’ll do:
1stMILE Customer Success Specialists are at the heart of our business, they are
responsible for the successful launch and continued growth of the 1stMILE accounts in
their regions. As a Customer Success Specialist, you’ll spend your day talking to 1stMILE
customers on the phone, reviewing their accounts, answering questions, and helping them
get the most out of our service.

Responsibilities:
• Connect with assigned customers via telephone and email.
• Teach new and existing customers how to use our products and services.
• Act as a liaison between Sales, Technical Support, and the customer.
• Adress customer questions quickly and effectively.
• Log all calls and actions in the CRM system
• Perform related duties as assigned

Qualifications:
• 1-2 years of customer service or sales experience (telephone experience preferred)

• The ability to actively listen, seek information, ask questions and solve problems
• Experience with ticketing/CRM systems
• Experience supporting software and hardware products preferred
• Excellent time management and customer service skills
• Undergraduate college degree preferred, high school diploma or its equivalent is
required.

This position description is a synopsis of the general duties required by this position. This position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member as some duties may be unplanned or unforeseeable responsibilities may arise.

1st Mile, LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, citizenship, family or medical care leave, gender identity or expression, marital status, medical condition, national origin, physical or mental disability, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy) or any other characteristic protected by applicable local laws, regulations and ordinances. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Additional benefits include: medical, dental, vision, life insurance, disability insurance, PTO, 401k, paid holidays, free parking, and Wednesday free lunch.