Help Desk Technician

Job Description

Job Description

Tier 2 Help Desk

Full Time Fort Huachuca, AZ

Secret

Referral Bonus $500

Job Description:

The KMI Specialist requires a working knowledge of basic computer support, technical telephonic support, Microsoft Office applications, and must have at least a SECRET security clearance. A flexible work schedule is required during select periods to support upgrades in Europe, South Korea, and Southwest Asia. Extended hours may be required in the event of a program requirement to complete the upgrade sooner than expected. COMSEC Management Software (KMI and any other applicable training to contract employees.

The KMI Specialist must have experience in communications software, hardware or networks. Specific experience required includes protocol analysis and knowledge of OSI protocol. CNE or ECNE experience is desired, as well as supervising the operation and maintenance of communication network systems, mainframe, mini or client/server based.

Requirements:

• Minimum Active Secret Security Clearance
• Bachelors Degree in a technical discipline (IT, Engineering, Mathematics, etc.). An additional four years of experience can substitute for the degree.
• Two (2) years of relevant experience

Desired Experience and Skills:

• Technicians should have a general knowledge of COMSEC policy/procedures, EKMS/KMI operations as outlined in AR 380-40 and TB 380-41, and general knowledge of computers.
• KMI COMSEC Management Software (KMI) (when/if available, KMI training may be provided by the government if the successful candidate does not already have this training).
• Knowledge of Tactical Networking Environment NetOps Toolkit (J-TNT)
• Field Service Representative experience.

Desired Certifications:

• experience with IT ticketing systems (i.e. AESMP, HPSM, Remedy, etc...)
• Computing Technology Industry Association (Comp TIA) A+
• Comp TIA Network +
• Comp Tia Security + CE
• The International Information Systems Security Certification Consortium 2 (ISC2) System Security Certified Practitioner (SSCP) course
• Other DOD 8570.1M certifications (Level II or III certifications also qualify for Level I certifications)