Call Center Manager
- Drive Results: Build and execute inbound/outbound call strategies that consistently hit booking and sales targets.
- Lead & Motivate: Inspire the team with clear goals, coaching, and accountability, fostering a high-energy, “we win together” culture.
- Innovate: Refine scripts, processes, and training programs—thinking beyond the obvious to increase conversions and customer engagement.
- Coach for Excellence: Monitor calls, provide feedback, and train staff to deliver exceptional service with empathy, urgency, and confidence.
- Problem-Solve on the Fly: Address customer issues, staffing challenges, and workflow gaps quickly with a solutions-first mindset.
- Be Data-Driven: Regularly present performance reports to senior leadership, highlighting wins, challenges, and creative strategies for improvement.
- Plan Ahead: Anticipate business demand and seasonal spikes, ensuring the right staffing and systems are always in place.
- Minimum 3 years in a leadership role, preferably in a call center or high-volume customer service environment.
- A proven track record of delivering results and improving team performance.
- A self-starter with a “figure it out” attitude—comfortable navigating gray areas, solving problems, and making things happen without waiting for direction.
- Strong communicator with the ability to connect with both customers and team members.
- Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced, results-driven environment.
- Tech savvy with Microsoft Office and CRM/call center systems.
- Our top performers are among the highest paid in Mohave County.
- Company Paid Health Insurance
- Company Paid Short Term Disability
- Voluntary Dental/Vision
- Voluntary Life Insurance
- Supplemental life insurance, and long-term disability available
- 401k Plan with a company match
- Paid Time Off
- Company Paid Holidays
- Ongoing Training
- A family-oriented culture—where we support one another, celebrate wins, and have fun along the way.
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