Customer Care Specialist

Customer Care Specialist

Learn how healthcare should be delivered – help people – build a career – no healthcare experience required. Through an innovative approach and patient-centered care, we are revolutionizing the field of healthcare by providing patients with access to TMS treatment. We are seeking a Customer Care Specialist for our Phoenix-Desert Ridge, AZ office. Your primary responsibility will be helping patients heal using TMS treatment.


Trigger Warning: Working with suicidal patients, listening to trauma from PTSD patients, and having a responsibility to support these patients may be triggering for some people.


Benefits

• Accelerated healthcare career growth – rapid advancement opportunities

• Insurance benefits (Medical, Dental, Vision) and 401K

• 20 days off annually (10 PTO days and 10 Holidays)

• Employee access to Serenity’s treatment options

Responsibilities

• Be the face of Serenity Healthcare

• One on one coaching and commitment to patients during treatment

• Graduate Serenity’s paid TMS training program

• Own outcomes of patient treatment

Qualifications

• High School Diploma/ GED.  

• Strong customer service mindset.

• Three years’ work experience in customer service required

• Excellent verbal and written communication, and basic math skills.  

• Well-versed in de-escalation skills and ability to connect with individuals.

About
Serenity is a leader in the field of healthcare technology. Using advanced medical devices recently released to market, we give our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we push ourselves daily to help patients take back their lives with a revolutionary technological approach to healthcare.


Learn More About Us

Job: Full-time (7.5-hour shift)

Office Hours: Monday-Friday: 6 am-9 pm, Saturday: 7 am-7 pm

*This position is contingent on successfully completing a criminal background check.