Front Desk Assistant / Receptionist

Job Description

Job Description

Location: Phoenix, AZ
Organization: Sanctuary Recovery Centers
Employment Type: Full-Time

Sanctuary Recovery Centers is seeking a reliable, organized, and professional Front Desk Assistant to serve as the first point of contact for clients, visitors, and staff. This role is critical in maintaining a welcoming, structured, and compliant front office environment within our behavioral health setting.

The Front Desk Assistant is responsible for managing daily front office operations, supporting administrative functions, and ensuring a positive experience for clients and visitors. This role requires strong organizational skills, professionalism, and the ability to handle sensitive information with confidentiality.

• Greet and check in clients, visitors, and vendors in a professional and welcoming manner
• Answer and direct incoming phone calls promptly and accurately
• Maintain a clean, organized, and secure reception area
• Monitor facility entry/exit and ensure adherence to safety and confidentiality protocols

• Schedule appointments and assist with calendar coordination
• Maintain accurate records and assist with data entry in EMR/EHR systems
• Scan, file, and organize documents in accordance with agency standards
• Support intake and admissions processes as needed
• Assist with coordinating client paperwork and required documentation

• Provide clear communication between clinical, administrative, and leadership staff
• Assist with internal communication and message distribution
• Support coordination of meetings and office logistics

• Maintain HIPAA compliance and protect all client information
• Ensure documentation and administrative processes meet organizational and regulatory requirements
• Follow all Sanctuary Recovery Centers policies and procedures

• High school diploma or GED required
• Previous front desk, receptionist, or administrative experience preferred
• Experience in healthcare or behavioral health setting is a plus
• Strong computer skills (Microsoft Office, email systems, data entry)
• Ability to multitask and manage a high-volume front desk

• Professional demeanor and strong customer service skills
• Excellent verbal and written communication
• High level of organization and attention to detail
• Ability to manage confidential information
• Strong time management and multitasking abilities

• Office-based position within a behavioral health treatment setting
• Regular interaction with clients, staff, and community partners
• Must be able to sit, stand, and use office equipment for extended periods
• May involve a fast-paced, high-volume environment

• Mission-driven organization focused on recovery and community impact
• Collaborative and supportive team environment
• Opportunity for growth within a behavioral health organization

Sanctuary Recovery Centers is an Equal Opportunity Employer and is committed to creating an inclusive and respectful workplace. Employment decisions are based on qualifications, merit, and business needs.

As part of our commitment to maintaining a safe and productive work environment, Sanctuary Recovery Centers conducts background checks and drug screenings for all potential employees. Please note the following:

1. Background Check : All offers of employment are contingent upon the successful completion of a background check. This may include verification of employment history, education, criminal records, and other relevant information.

2. Drug Screening : Candidates must pass a drug screening test as a condition of employment. This test will screen for the presence of illegal substances and may include random testing during employment.

3. APS Registry : Candidates must pass an APS (Adult Protective Services) registry check before an offer of employment can be extended.

4. Confidentiality : All information obtained during the background check, drug screening, and APS registry check process will be kept confidential and used solely for employment purposes.

5. Compliance : Sanctuary Recovery Centers complies with all applicable federal, state, and local laws regarding background checks, drug screenings, and APS registry checks.

By applying for this position, you acknowledge and consent to these procedures.