Patient Support Specialist / Clinic Front Desk

Now Hiring! Patient Support Specialist / Clinic Front Desk

Full-Time | Non-Exempt Position

Hybrid opportunities!

Compensation: $19-$22 DOE

Schedule:

• Monday, Tuesday, Thursday: 7:30 AM – 4:00 PM
• Wednesday: 9:00 AM – 6:00 PM
• Friday: 7:00 AM – 2:00 PM

Who We Are:

Spectrum Medical is a non-profit organization committed to providing holistic, stigma-free healthcare in a safe and inclusive environment. We focus on compassionate care and innovation to serve the LGBTQIA2S+ community and allies. Our statewide services include HIV and STI testing, PrEP, PEP, DoxyPEP, and sexual health education—empowering individuals to take charge of their health with confidence.

Job Summary:

The Patient Support Specialist / Front Desk, under the direction of the Patient Support Administrator and Patient Support Supervisor, is responsible for delivering exemplary customer service and assistance to both current and prospective patients, as well as community members.

What’s in It for You:

• Paid Time Off
• Medical, Dental, and Vision Insurance
• Retirement Savings Program

What You’ll Do:

• Answer inbound telephone calls.
• Schedule appointments for new and existing patients across all Spectrum Medical providers in accordance with established guidelines.
• Assist patients and customers with requests for information and appointments.
• Screen calls, take messages, and route callers to the appropriate department or staff member.
• Update patient demographic and insurance information in the Electronic Health Record (EHR).
• Document all patient telephone encounters in accordance with established guidelines.
• Complete new patient registration and intake processes.
• Conduct outbound calls to follow up on messages, schedule appointments, or provide information.
• Confirm appointments through outbound calls.
• Collect co-pays, deductibles, and outstanding balances in line with established protocols.
• Educate patients on financial responsibilities including costs, co-pays, deductibles, and payment options.
• Gather consent forms and required documentation.
• Check eligibility for services.
• Ensure a smooth check-in and registration process.
• Respond to patient inquiries regarding statements and covered vs. non-covered services.
• Send appointment reminders and follow-ups to reduce no-show rates.
• Address patient complaints and escalate unresolved issues to supervisors as needed.
• Coordinate and update provider schedules, including last-minute changes or cancellations.
• Clarify insurance benefits and assist with related questions.
• Perform other duties as assigned by the Patient Support Supervisor and Administrator.

What You’ll Need:

• 3+ years of customer service experience.
• Minimum 2 years of healthcare customer service experience.
• Knowledge of HIPAA regulations and handling of Protected Health Information (PHI).
• Experience with Electronic Health Records; eClinicalWorks preferred.
• Bilingual skills (preferred): Spanish/English proficiency is a plus to support our diverse patient population.

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