Back to Jobs

Medical Assistant (Internal Medicine) - Surprise, AZ

Adelante Healthcare
Surprise, AZ
Description

POSITION SUMMARY

The Administrative Medical Assistant assists the Medical Assistants and the Healthcare provider with administrative communications and tasks as well as assist all patients and their families through the healthcare system by acting as a patient advocate. The Administrative Medical Assistant will work with patients to close gaps in care, provide insurance, referral, and prior authorization support, and may also conduct patient outreach to follow up on hospital admissions and discharges, obtain medical records and assist patients with pharmacy/medication questions. Duties also include but are not limited to: Tracking lab and diagnostic compliance, closing the loop with specialists by obtaining consult notes and records, assisting patients with question via telephone and patient portal message, assisting providers during preparation and pre visit planning, and maintaining health records by following the document management process. The Administrative Medical Assistant also will be required to help with Medical Assisting responsibilities as needed with duties including and not limited to: interviewing patient and obtaining reason for visit, room preparation, specimen collection and processing, medication administration, documentation in electronic health record and patient discharge.

EXPECTATIONS

Every Adelante Healthcare employee will strive to maximize their performance and contribution to Adelante Healthcare and the community we serve every day. Employees are expected to work in a manner that demonstrates a commitment to quality, patient safety, employee engagement, innovation, and the highest standards of personal integrity, professionalism, and competence.

OUR CORE VALUES

  • I nclusion
  • N urture
  • S ervice
  • P urposeful
  • I ntegrity
  • R esilient
  • E ngaged

Qualifications

ESSENTIAL SKILLS AND EXPERIENCE:

  • Certification to perform cardiopulmonary Resuscitation for the Health Care Professional (CPR) and AED through courses that follow the guidelines from the American Heart Association and Red Cross (cognitive and skills evaluations)
  • Valid Level One Fingerprint Clearance Card issued by the Arizona Department of Public Safety for all specialty behavioral health locations
  • High school diploma or GED from an accredited institution
  • Graduation from an approved medical assistant training program with one or more years’ experience
  • Has three (3) or more years as a medical assistant
  • Effective communication demonstrated by ability to read, interpret, comprehend and comply with written and verbal communication
  • Proficient mathematical skills for use in a healthcare setting
  • Basic computer proficiency to include Windows, MS Office, and internet
  • Ability to problem solve in situations both independently or with support from team and/or leadership
  • Ability to multi-task and work effectively in a high-stress and fast-moving environment
  • Must have reliable transportation that can meet any operational reassignments of the organization during the workday. If employee is driving during work hours, the employee is required to possess a valid driver’s license and must be in compliance with Arizona vehicle insurance requirements

Position Responsibilities

  • Assist patients and their families by acting as a Patient Advocate
  • Close gaps in care by assisting with prior authorization support and referrals
  • Perform chart review to ensure coordinated patient care.
  • Utilize evidence based guidelines when identifying care gaps for preventative and maintenance care, utilizing standing orders as appropriate
  • Utilize HER to obtain medical information when communication with the patient or medical care team regarding respective preventative care, chronic care, specific medications, and high risk patients
  • Conduct patient outreach by following up on hospital admissions and discharges, and assist patients with pharmacy/medication questions
  • Assist providers with patient preparation and pre-visit planning
  • Prepare for the patient appointment by reviewing and updating patient records prior to patient arrival
  • Assist Medical Assistants with patient medical histories, reason for visit, room preparation, specimen collection and processing, medication administration, and patient discharge as needed
  • Prepare exam room and patient for the type of exam/procedure to be performed
  • Maintain patient confidentiality following all HIPAA policies and procedures
  • Document accurately all patient information in electronic health record
  • Communicate in a timely and professional manner with patients and other members of the care team at all times
  • Know and follows the eight rights of drug assessment and administration
  • Follow all medication policies and procedures for labeling, storing and use
  • Know and utilizes principles of universal protocols and National Patient Safety Goals
  • Cleans and sterilizes instruments per protocol
  • Has knowledge of surgical and diagnostic office procedures
  • All other duties as assigned (such as translation and travel to other locations)
  • Can accurately identify medications and their indications for proper utilization
  • Work independently and uses critical thinking skills to solve issues under pressure
  • Coordinate continuity of patient care with external healthcare organizations and facilities such as referrals to outside specialties and ongoing two-way communication between providers.
  • Promote clear communication among the care team and treating clinicians by ensuring awareness regarding patient care plans
  • Facilitate patient care based upon approved standing orders and protocols.
  • Works collaboratively with the clinical team in data collection, health outcomes reporting, clinical audits, and programmatic evaluation.
  • Use excellent customer service and communication skills
  • Meeting UDS & Quality-based measurements

Nonessential Skills And Experience

  • Certified Medical Assistant preferred.
  • Ability to communicate in more than one language
  • Electronic Health Record experience

Additional Duties And Responsibilities

  • Other duties as requested or assigned

Patient Centered Medical Home (PCMH) and Integrated Care Team (ICT)

All employees are responsible for promoting and participating in interdisciplinary communication and collaboration to enhance the delivery of quality across the health care system. Employees should maintain an environment which supports and engages patients and co-workers in a caring team-based model to promote wellness and improve health outcomes.

Adherence to Compliance and Code of Conduct

All employees are required to comply with Adelante Healthcare’s written standards, including its Compliance Program and Code of Conduct, policies and procedures and reporting of any conduct that potentially violates Adelante’s legal or compliance requirements. Such compliance will be an element considered as part of the regular performance evaluation.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical demands: While performing the duties of this job, the employee may be required to sit for long periods of time, is required to stand, walk, use hands to handle or feel objects, tools or controls; reach with hands and arms; climb steps/stairs; balance; stoop, kneel, crouch or crawl; talk or hear; smell; manage stress as it relates to essential job functions. The employee must frequently lift and/or move up to 25 pounds without assistance and may occasionally be required to lift or move up to 50 pounds with assistance. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time when traveling to various clinic sites. The noise level in the work environment is usually moderate. The employee may be subject to health hazards (contagious diseases, blood borne pathogens, etc.) when working in the clinic area.

In any organization or job, changes take place over time. Although an effort will be made to keep job-related information current, this is not an all-inclusive list of job responsibilities. Adelante Healthcare, Inc. reserves the right to revise or change job duties and responsibilities as the business need arises. In compliance with EEOC 29 CFR part 1630 , if the essential functions of this position cannot be performed in a satisfactory manner by the employee, further accommodations shall be made if it does not constitute undue hardships upon this organization.
Posted 2025-09-28

Recommended Jobs

Full Time Dermatology - Mohs Job Tucson, AZ

Enterprise Medical Recruiting Enterprise Medical Recruiting
Tucson, AZ

A highly successful Dermatology practice in the Tucson, Arizona area is scheduling interviews for a full-time Mohs surgeon. Practice Details Minimum of 10-12 Mohs cases a day, four days a wee…

View Details
Posted 2025-09-10

Line Cook

Troon
Buckeye, AZ

Copper Canyon Golf Club is excited to announce the exceptional career opportunity of Line Cook. Qualified candidates will thrive in a hospitality environment and be highly focused on providing superio…

View Details
Posted 2025-09-21

Global Mining Market Sector Lead

AECOM
Tucson, AZ

Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our…

View Details
Posted 2025-09-12

Legal Services College Intern

SRP
Tempe, AZ

Requisition ID : 19145   Join us in building a better future for Arizona! SRP is one of the largest public power and water utilities in the U.S. providing electricity to approximately one mill…

View Details
Posted 2025-09-14

Front of House Manager

Cloth & Flame
Phoenix, AZ

Front of House (FOH) Team Manager  Cloth & Flame creates temporary venues and culinary experiences wherever they can be imagined while working to conserve land by paying our partner properties fo…

View Details
Posted 2025-09-26

Internet Manager

Horne Nissan Yuma
Yuma, AZ

Automotive Internet Sales Manager Horne Nissan Yuma is seeking a dynamic and results-driven  Internet Manager to lead our Internet Sales Department. The position requires a hands-on individual wh…

View Details
Posted 2025-09-26

Licensed Cosmetologist

CLOVR Life Spa
Gilbert, AZ

Job Description Job Description CLOVR Life Spa Gilbert is HIRING Our Story: CLOVR Gilbert Life Spa is a multi-service spa designed to give our guests and members an inspiring experience. CLOV…

View Details
Posted 2025-09-08

Data Architect - Director Save for Later Remove job

PwC
Phoenix, AZ

At PwC, our people in data and analytics engineering focus on leveraging advanced technologies and techniques to design and develop robust data solutions for clients. They play a crucial role in tr…

View Details
Posted 2025-08-15

Industrial Hygiene Specialist

Freeport McMoRan
Safford, AZ

At Freeport-McMoRan, we are committed to providing an employment package that recognizes excellence, encourages safe production and a culture supported by our core values. Here, you’ll find a collabo…

View Details
Posted 2025-08-23

Principal Emerging Experience Designer (UX)

Disney Experiences
Glendale, AZ

Job Summary: “We Power the Magic!” That’s our motto at Disney Experiences Technology (DXT). Our team creates world-class immersive digital experiences for the Company’s premier vacation brands in…

View Details
Posted 2025-09-22