CSR-Pediatrics-Goodyear (11am-8pm)

Mountain Park Health Center
Goodyear, AZ
Brief Description

This position is responsible for providing patient service in a clinical environment and maintaining patient demographic information. The Customer Service Representatives (CSR) must additionally be able to perform patient scheduling duties, process payments/co-payments, and perform other cashiering functions.

Essential Functions

  • Updates patient demographics and verifies insurance information per visit.
  • Collects payments and provides receipts.
  • Performs cashiering responsibilities such as closing daily batch, balancing cash drawers, and allocating the money into the safe.
  • Ensures completion of all forms and obtains the required signatures. Notes in the system regarding the release of information, privacy policy, and assignment of benefits.
  • Schedules appointments and provides patients with future appointment details.
  • Obtains medical records for same day appointments.
  • Provides efficient and courteous phone support including answering patient questions/concerns, directing patients to the correct department, and coding telephone encounters to the correct department.
  • Maintains regular and predictable attendance.
  • Performs Other duties as required.

Position Qualifications

Minimum Qualifications:

  • High school diploma or general education degree (GED)

Preferred Qualifications

  • At least one (1) year of previous service-oriented experience
  • Bilingual in English and Spanish

Summary

  • 11am-8pm
  • Monday-Friday
Posted 2025-09-25

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