OCM Analyst - OTC

Kforce has a client in Phoenix, AZ that is seeking an OCM Analyst - OTC. Responsibilities:

• Manage training project trackers: update status, flag risks, and escalate issues
• Handle logistics for testing prep sessions (SIT and UAT) (invite management, attendance tracking, distributing materials)
• Coordinate Train-the-Trainer (TTT) sessions, including scheduling, supporting facilitators, and capturing feedback
• Prepare LMS and distribution workflows; manage participant readiness and training sign-ups
• Support scheduling and delivery logistics for both NA and Field training waves
• Route training materials for SME review, consolidate feedback, and maintain version control
• Partner with Learning Developer to upload, test, and maintain ClickLearn modules, job aids, and other resources
• Support persona and scenario development for training environments
• Ensure alignment of training content with updated SOPs, policies, and system processes
• Track completion of training milestones and report progress to Training Lead
• Provide weekly status updates and maintain clear documentation of risks/issues
• Monitor training delivery effectiveness (attendance, completion, survey response rates) and support reporting
• Support logistics for post-go-live hypercare activities
• Send and track SIT roundtable invites, capture feedback in roundtables, and analyze notes
• Update training progress tracker weekly and escalate issues
• Consolidate SME feedback on draft training modules
• Coordinate logistics for NA Train-the-Trainer session
• Manage Field training session scheduling and attendance tracking
• Strong organizational and project coordination skills
• Experience managing logistics (scheduling, communications, attendance tracking)
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Teams)
• Prior experience in training logistics, instructional design, curriculum development, or change management
• Strong written and verbal communication skills
• Comfort working in fast-paced, large-scale project environments