OCM Analyst - OTC
Kforce has a client in Phoenix, AZ that is seeking an OCM Analyst - OTC. Responsibilities:
- Manage training project trackers: update status, flag risks, and escalate issues
- Handle logistics for testing prep sessions (SIT and UAT) (invite management, attendance tracking, distributing materials)
- Coordinate Train-the-Trainer (TTT) sessions, including scheduling, supporting facilitators, and capturing feedback
- Prepare LMS and distribution workflows; manage participant readiness and training sign-ups
- Support scheduling and delivery logistics for both NA and Field training waves
- Route training materials for SME review, consolidate feedback, and maintain version control
- Partner with Learning Developer to upload, test, and maintain ClickLearn modules, job aids, and other resources
- Support persona and scenario development for training environments
- Ensure alignment of training content with updated SOPs, policies, and system processes
- Track completion of training milestones and report progress to Training Lead
- Provide weekly status updates and maintain clear documentation of risks/issues
- Monitor training delivery effectiveness (attendance, completion, survey response rates) and support reporting
- Support logistics for post-go-live hypercare activities
- Send and track SIT roundtable invites, capture feedback in roundtables, and analyze notes
- Update training progress tracker weekly and escalate issues
- Consolidate SME feedback on draft training modules
- Coordinate logistics for NA Train-the-Trainer session
- Manage Field training session scheduling and attendance tracking
- Strong organizational and project coordination skills
- Experience managing logistics (scheduling, communications, attendance tracking)
- Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Teams)
- Prior experience in training logistics, instructional design, curriculum development, or change management
- Strong written and verbal communication skills
- Comfort working in fast-paced, large-scale project environments
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